Even though the T-Mobile and Sprint merger is complete and Sprint is now officially operating under the T-Mobile brand, you may still be wondering how to manage your old Sprint account online, as well as how to pay your Sprint bill. Don’t worry, it’s not complicated or confusing. Your login info and account will still be the same—you’ll just be redirected to T-Mobile’s website from Sprint’s. Your Sprint plan will remain the same for 3 years, according to T-Mobile, so you can continue to enjoy your Sprint plan features and prices for now.
Is Sprint’s website still active?
Some of it, yes. However, the home page is not. If you try to visit Sprint’s home page at www.sprint.com, you will be redirected to T-Mobile’s website, where you will find a pop-up window that says “Sprint has joined T-Mobile! If you’re a Sprint customer, tap ‘Continue’ to access your account and more.” Once you click “Continue,” you’ll be taken to a T-Mobile login page, where you can enter your Sprint login information.
How to set up a Sprint account online
If you are a Sprint customer and you’re keeping your plan but don’t already have an online account, you can set up a Sprint account online in a few easy steps. Here’s how:
- Sign up for a T-Mobile ID by entering your phone number.
- Then follow the prompts.
- Click “Sign Me Up.”
- You’ll receive a verification code to your email or phone.
- Enter the code then click “Next.”
- Follow the on-screen steps to complete your registration.
And voila! You’re a Sprint-turned-T-Mobile customer with a T-Mobile online account that you can use to do plenty of things, such as:
- Pay your T-Mobile (former Sprint) bill
- Update your personal or contact information
- Add a new line
- Cancel services
- Change your phone number
- Update security settings
- Transfer account ownership
- Change your T-Mobile plan
How to pay your Sprint bill online
Don’t fret—paying your Sprint bill online is as easy as ever. You’ll just be paying it via T-Mobile’s website now. And even if you forget and go to Sprint’s login page, you’ll be redirected to T-Mobile’s login page. Here’s how to pay your Sprint bill online, now via T-Mobile’s site:
- Log in to your T-Mobile account using your T-Mobile ID.
- Click “Pay Bill.”
- Confirm your payment amount and add a payment method or choose a saved one.
- Click “Continue” then review your details.
- Tap “Agree & Submit.”
If you’d prefer to pay your phone bill via the T-Mobile app, you can! Follow these instructions:
- Open the T-Mobile app and sign in.
- Select “Pay Bill” and enter your payment amount.
- Confirm your payment method, amount, and date.
- Tap “Agree & Submit.”
Change to a T-Mobile phone plan
If you were formerly a customer of Sprint, you can keep your same Sprint plan, price, and features, for up to 3 years. This means that if you have unlimited data, Hulu, and hotspot allowance on your Sprint plan, you’ll continue to enjoy those same features under T-Mobile until those 3 years are up. If you weren’t already a Sprint customer, then you won’t be able to sign up for a Sprint plan.
But if you’re curious about T-Mobile’s plans and are considering switching over to a T-Mobile plan, you can absolutely do so. T-Mobile offers entertainment perks, such as Netflix and Quibi, a short-form streaming platform, plus great international benefits. Before the two companies had officially combined, Sprint customers could call T-Mobile customer support to switch to a T-Mobile plan, but now that Sprint is operating under T-Mobile’s brand, you may be able to change to a T-Mobile plan online via your account. If you’re having trouble figuring out how to switch to a T-Mobile phone plan, you can always call customer support at 1-800-937-8997.
Before changing to a T-Mobile phone plan, you’ll want to compare available plans and decide which one is right for you. T-Mobile’s unlimited plans are great, with the Magenta and Magenta Plus plans including all-in pricing, meaning the price you see is the price you get—no added taxes or fees.