Optimum is one of the fastest internet providers, offering cable plans up to 400Mbps. If you need technical support or have any questions about your account, service, bill, or installation, you can contact Optimum customer service via phone, online chat, or Twitter. You can also browse the Optimum FAQ page for quick answers. And make sure to create an Optimum ID so you can manage your Optimum internet account online and view and pay your bill. If you want to change or cancel your Optimum service, you’ll have to call Optimum customer service.
- Call Optimum customer service
- Chat with a customer service rep
- Tweet Optimum
- Browse the Optimum FAQ
- Manage your Optimum account online
- Cancel your Optimum service
- Upgrade your Optimum internet plan
Optimum customer service number
Unfortunately, some problems simply can’t be fixed online, but the good news is if you need technical support, you can contact Optimum customer service and speak to a real human 24 hours a day, 7 days per week. A customer support representative will be able to help troubleshoot your issue. Check out the Optimum customer service phone numbers by region in the table below.
|New York: Bronx, Brooklyn, Westchester
Optimum customer service chat
In lieu of its old customer service email portal, Optimum now allows you to chat with an Optimum Virtual Agent. But have no fear—if you want to chat with a human, you absolutely can. Simply ask the virtual agent if it can connect you with an Optimum customer service agent and it will do so after gathering some basic information from you.
If social media is more your style, you can always contact Optimum customer service via its Twitter help account. Real customer support agents run the Twitter account so you’re likely to receive a response within a few hours. Optimum’s Twitter account is also a great page to bookmark if you’re looking for information about service outages, as well as other announcements.
Optimum internet FAQ
As helpful as chatting with a customer support representative can be, sometimes we don’t need to talk to anyone at all. You may be able to find an answer to your question by browsing Optimum’s FAQ page. You can search for your question by keyword or simply scroll through the various pages. The frequently asked questions page is an invaluable resource, as it tackles a wide range of questions from online bill pay to resetting your Optimum password to help with the Optimum support app.
How to manage your Optimum account online
Managing your Optimum internet account online is easy. First, you’ll want to create an Optimum ID and password. You’ll need your Optimum account number, the last name of the account owner, and the phone number on the account to get started. Once you’ve done that, you’ll be able to log in to your Optimum account, where you can manage your account without having to call. Since it’s common for Optimum’s phone lines to be super busy, it may be smart to pay your Optimum internet bill via your online account.
You can also download the Optimum support app for your iPhone or Android phone and manage your account on-the-go.
Optimum customer service: pay your bill
Once you log on to your Optimum account, you can pay your bill in a few easy steps. Plus, you’ll never miss another payment again when you enroll in automatic payment. Here’s how to pay your Optimum bill online:
• Log in to your Optimum account using your Optimum ID.
• Click “Pay Bill” on the top right-hand corner of your screen.
• Select “View my bill.”
• You’ll be able to view your current bill amount and due date.
• For more details, select “Show account details” at the bottom of the page.
• If you wish to save your bill, choose “Save or print bill (pdf).”
• Follow the prompts to complete the online bill payment.
Paper bills can be a hassle, plus they’re not great for the environment. Luckily, it’s easy to enroll in paperless billing. Instead of receiving a mailed paper statement, you’ll receive an email with your bill each month. Here’s how to enroll in Optimum’s paperless billing:
• Go to www.optimum.net/paybill and log in if you aren’t already.
• Click “Go paperless” under “Manage.”
• Type in your email address you’d like to use for paperless billing.
• Select “Enroll in paperless billing.”
And that’s that—go green or go home, as the old saying goes.
How to cancel your Optimum internet plan
Given the fact that Optimum is a no-contract internet service provider, canceling your Optimum internet plan is extremely easy and affordable. Since you aren’t locked into a 1-year or 2-year contract, like many other internet providers, you can choose to switch to another provider whenever you want.
If you want to get the most bang for your buck, you’ll want to wait to cancel your Optimum internet plan until the last day of your billing period. This is because Optimum will not refund or credit you for partially used service billing periods. So, if your new billing cycle begins on September 1, you might as well wait until August 31 to cancel your Optimum service.
Unfortunately, you can’t cancel your Optimum internet service online via your Optimum account. You’ll have to call an Optimum customer service representative. Here are the numbers again by region:
|New York: Bronx, Brooklyn, Westchester
Since you don’t have a technical support question, you can only contact an Optimum customer service agent during the following hours:
• Monday – Friday, 7 a.m. – 11 p.m.
• Saturday, 7 a.m. – 10 p.m.
• Sunday, 7 a.m. – 10 p.m.
Those are fairly big windows so you may want to try calling during off-peak hours, such as later at night when the phone lines are likely to be open.
Compare high-speed internet plans
Once you’ve decided to cancel your Optimum service, you’ll want to find the best internet provider near you. Check out popular high-speed internet plans below.
Who to contact to change your Optimum internet plan
Whether you’re looking for faster internet speeds or a more affordable internet plan, you can upgrade or change your Optimum internet plan by calling Optimum at 866-200-7273 or 866-218-3259. An Optimum customer service representative will be able to upgrade your Optimum internet service for you. Before you call, it’s helpful to know which internet plans are offered in your area so you can switch to the one that’s right for you and your family. Browse the available Optimum internet plans below and compare internet speeds, data, and more.