Cox internet customer service is extremely easy to get ahold of—you can contact Cox internet customer service 24/7 by phone, online chat, Twitter, and text support. Plus, you can browse the Cox customer support forum to find an answer to your question or even post a question of your own. Cox allows you to do most things online besides cancel your internet service, which you’ll have to do over the phone or at a store.
In this Cox internet customer service guide:
- Call a Cox customer service representative
- Chat with a virtual agent or real human
- Browse Cox support forums
- Text customer support
- Contact Cox on Twitter
- Transfer your Cox internet service
- Pay your bill over the phone
- Manage your account online
- Cancel your Cox plan
- Update your Cox internet services
Cox customer service number
You can call Cox customer support at 1 (800) 243-3993 and talk to a real human 24 hours a day, 7 days per week. Because wait times are longer than usual due to COVID-19, Cox is encouraging customers to check out its frequently asked questions before calling. That said, if you don’t find an answer to your question, you may want to consider calling Cox customer support during off-peak hours to eliminate excessive wait times.
Cox customer service chat
Like many other internet service providers, Cox allows you to chat online with a Cox virtual agent. But if you’d rather speak to a real human, you can type “Live Agent” at any time, which is nice considering virtual agents won’t always understand your specific question. You’ll find the button to chat at the bottom of Cox’s “Contact Us” page. Simply click “Let’s Chat” and a sidebar will pop up where you can ask whatever you want.
Cox customer support forums
If you’re looking for support from other Cox customers, you can always browse the Cox internet customer support forums or even post a question of your own. There are also quick links on the side of the forum that allow you to get help via live chat, learn how to do various things via support articles, and find your nearest service center. Make sure to read the Cox Support Forums Usage Guidelines before posting or responding to any questions.
Cox SMS text support
Cox also allows you to text its support team if you need quick answers to your support and service questions. Like all other Cox customer support modes of contact, you can text 36009 around the clock for technical support.
Cox internet Twitter support
If you’re more of a Twitter person, you can always contact Cox internet’s support team on its customer service Twitter account—@CoxHelp. You can Tweet publicly and tag Cox or send a direct message. Cox’s support Twitter is also an invaluable resource to stay up-to-date on all things Cox, from internet outages to COVID news.
Tweets by CoxHelp
How to transfer your Cox internet services
Cox makes it super easy to transfer your Cox internet service when you move homes or apartments. Major plus—you can do it all online. Just enter your new address and check if Cox is available in your new area. If it is, then you’ll have the chance to review Cox internet plan prices, including special offers. You then have the opportunity to schedule your transfer of internet services so you don’t have a gap in service. Plus, Cox will help make sure you have all the necessary equipment and will schedule a time for a technician to install your equipment, if necessary.
If you move somewhere where Cox internet isn’t available, you’ll want to find a new internet service provider that best suits your needs. Whether you’re looking for the fastest internet service providers or the most affordable internet providers, there are many great internet plans out there. You can compare high-speed internet plans from popular internet providers below.
Pay your Cox bill over the phone
If you prefer to do things the old fashioned way over the phone, you’re in luck. Cox allows you to pay your internet bill over the phone using the Cox Automated Phone payment options. You can pay with your debit card, credit card, or bank account. Call 1-866-272-5777 to pay your Cox bill over the phone.
Manage your Cox account online
Before you can manage your Cox account online, you’ll first want to create a Cox account with a username and password. Once you create an account, you can sign in to access your Cox account and do many things, such as pay your bill, update your personal information, upgrade your service, view data usage, and more.
How to cancel your Cox internet plan
Cox is unable to cancel your Cox internet service via online chat but you can visit a Cox store or call the Cox Customer Care department. Northern customers should call 1-760-599-6060 and Southern customers should call 1-619-262-1122. You can call Cox to cancel your plan Monday through Friday from 8 a.m. to 6 p.m. A Cox customer support representative will walk you through the steps.
How to change your Cox internet plan
The good news is you can change your Cox internet plan online through your Cox account. Log in to your account, click “Manage services,” then “Change your plan.” You can then browse available Cox internet plans, choose the internet speed that’s right for you, and add the new plan to your cart then follow the directions to complete the change. To compare Cox internet plans at a glance, click below.