AT&T is not only a powerhouse carrier in the cell phone world but also one of the best internet service providers in the U.S. If you need technical support or have any service or account questions, you can contact AT&T internet customer service via phone, online chat with a virtual assistant, Twitter, AT&T support forums, and Facebook Messenger. Truly, you’re not short on ways to troubleshoot your AT&T internet problems. You can also manage your account online by logging into your myAT&T account or downloading the myAT&T app.
In this AT&T internet customer service guide:
- Call AT&T internet customer service
- Chat with a virtual agent
- Contact AT&T on Twitter
- Browse customer support forums
- Send AT&T a Facebook message
- Manage your AT&T account online
- Transfer your AT&T service
- Cancel your internet plan
- Change your AT&T internet plan
AT&T internet customer service number
Need technical support help? You can call AT&T customer support at 800-288-2020 and speak to a real human. Someone is available 24/7 to take your call and assist you. You can call the same number if you have billing and account questions but the hours are limited to Monday through Friday from 8 a.m to 7 p.m. and Saturday, 8 a.m. to 5 p.m.
AT&T internet customer service online chat
If you’re experiencing long wait times on the phone or simply prefer to chat online, you can chat with AT&T internet’s virtual assistant and get your questions answered. Since virtual assistants are operated by AI technology and may not fully comprehend your questions, you can always ask the virtual assistant to connect you with a real human at AT&T.
AT&T internet Twitter support
If you’re on Twitter, you can always contact AT&T’s customer support via its customer support Twitter—@ATTHelp. You can also follow its account for information like AT&T internet outages and COVID-19 updates.
AT&T internet support forums
AT&T also has helpful customer support forums you can browse, which address questions about:
- AT&T internet email and security
- AT&T internet plans
- Internet accounts
- Internet equipment
- Features, such as internet speeds and data usage
If you can’t find what you’re looking for, you can also post your own question.
AT&T Facebook Messenger
AT&T internet provides you with plenty of ways to get in touch with a customer service representative, including chatting via Facebook Messenger. A real human will respond to you within about an hour.
Manage your AT&T internet account online
You can manage your AT&T internet account online by first making a myAT&T account user ID and password. In order to create a myAT&T account, you’ll need your phone number or account number and your billing zip code. Then you can log in to access your AT&T internet account, where you will be able to do things like:
- Pay your bill online
- Change your AT&T internet plan
- Update your personal information
You can also download the myAT&T app so you can manage your account on-the-go.
Transfer your AT&T internet service
Transferring your AT&T internet service to a new location is quick and easy. Call 800-288-2020 to speak to an AT&T customer service representative about moving your internet to your new address. You can schedule your preferred installation date and then you’ll receive an email confirming your move date.
In the event that AT&T internet isn’t available at your new address, you’ll want to compare high-speed internet plans near you.
Cancel your AT&T internet plan
You can cancel your AT&T internet plan within 14 days of activation without being subject to paying the Early Termination Fee. After 14 days, you will have to pay an Early Termination Fee, as well as other service and cancellation fees, if you break a contract.
Here’s how to cancel your AT&T internet service:
- Call 800-288-2020 (during normal business hours).
- Give your personal identification number (PIN) and account number to the customer service rep.
Once you’ve canceled your AT&T internet service, you must return your AT&T equipment within 21 days of cancellation. AT&T doesn’t accept returns at its stores so you must return equipment via FedEx or UPS.
Change your AT&T internet plan
Whether you want faster internet speeds or a cheaper internet plan, you can change or update your AT&T internet plan online by logging into your account via your desktop or myAT&T app. Here’s how:
- Go to your Account overview.
- If you have more than one account, choose the one you want to change.
- Choose “Change” or “Manage my plan.”
- View your current AT&T internet plan.
- Follow the prompts to change it and confirm.