Spectrum, Charter’s internet service provider, offers a variety of affordable, no-contract internet plans, all of which include unlimited data so you never have to worry about throttled internet speeds or overage fees—plus Spectrum will buy out your contract up to $500 if you want to switch to Spectrum. It’s easy to see why Spectrum is one of the leading internet service providers in the country. And it doesn’t just stop with great internet plans—Spectrum has excellent customer service as well. You can contact Spectrum internet customer service 24/7 by phone, virtual agent, or Twitter.
In this Spectrum internet customer service guide:
- Call a tech support representative
- Chat with a Spectrum virtual agent
- Contact Spectrum on Twitter
- Check if there’s a Spectrum internet outage
- Transfer your Spectrum internet service
- Manage your account online
- Cancel your service
- Change your Spectrum internet plan
Spectrum customer service number
The great thing about Spectrum is you can call customer support 24 hours a day, 7 days per week. If you need help with your WiFi, call WiFi technical support at 1-855-895-5302, and for general customer support, you can call 1-833-697-7328. Since a Spectrum customer service representative will be available 24/7, it’s a good idea to call during off-peak hours so you don’t have to wait to speak to someone.
Spectrum internet virtual agent
Unfortunately, you can’t chat with a real live person at Spectrum but you can use Ask Spectrum to talk to a virtual agent, that can answer your Spectrum internet questions. Spectrum’s virtual agent is super accessible—you’ll find the Ask Spectrum button in the bottom right-hand corner of every Spectrum support page on your desktop. Since obviously the virtual agent isn’t a real person, you’ll have to make sure your questions are specific and that you only ask one at a time. Spectrum’s example of a good specific question: “How do I manage my account online?” If the Spectrum virtual agent doesn’t understand your question, try rephrasing it in a more direct way.
The nice thing about the Ask Spectrum virtual agent is you can always stop your conversation and pick it up later where you left off. When you sign in to your Spectrum internet account, you’ll be able to access your old conversations. You can begin the chat again and if that same virtual agent is available, you’ll be able to speak with them again. If not, you’ll be connected with another chatbot.
Spectrum Twitter support team
If Spectrum’s phone lines are busy and you’d rather talk to a real person as opposed to a virtual agent, you can always contact Spectrum’s support team via its Twitter account—@Ask_Spectrum—either by Tweeting publicly or sending a direct message (especially if you are sending private information). This Twitter account is also a great resource to check for Spectrum internet outages in your area.
Check if there’s a Spectrum internet outage
As stated above, you can always check Spectrum’s Twitter account for any Spectrum internet outage reports in your area, or you can check the hashtag #spectrumoutage to see if other people are experiencing problems as well.
If you don’t see anything on Twitter, you can also sign in to your online Spectrum account and do the following:
- Select “Account & Billing”
- Click “Check Service Status”
- Scan the list of equipment
If you’re experiencing a Spectrum internet outage, you’ll see the message, “A service disruption in your area has been detected and we are working diligently to resolve the issue.”
You can also check for an internet outage via your My Spectrum app by:
- Opening the app and signing in to your account
- Choosing your equipment
- Waiting while the app connects with your equipment
- Checking for a message about a service interruption (which means there’s a Spectrum internet outage)
- Selecting “Notify Me” to receive an alert when Spectrum service has been restored
If you don’t see any messages about a Spectrum internet outage, then the problem could be with your in-home internet connection.
How to transfer your Spectrum internet services
Moving to a new apartment or house? Transferring your Spectrum internet service is super easy. All you have to do to schedule your Spectrum move is call 855-363-4902, and a Spectrum internet customer service representative will assist you. In order to move your Spectrum internet service, you’ll need to ensure you’re up-to-date on your bill payments.
If you happen to be moving to a location where Spectrum internet isn’t available, Spectrum will help you find a new internet service provider that covers your area and provide you with instructions on how to return your Spectrum equipment. There are plenty of great internet options out there, whether you’re looking for the cheapest internet service providers or the fastest internet providers. You can compare popular high-speed broadband internet plans below.
Manage your Spectrum internet account online
Managing your Spectrum internet account online is really simple. First, you’ll want to create a My Spectrum ID and password. After that, you can sign in to your Spectrum account to manage it online. From there, you can do all kinds of things, like pay your internet bill, troubleshoot your internet connection, check for Spectrum outages, and more.
How to cancel your Spectrum internet plan
If you want to cancel your Spectrum internet service, you’ll have to call Spectrum at 1-833-697-7328. Once you’ve canceled your Spectrum internet service, you’ll need to return any Spectrum-owned equipment, such as modems or routers. You can do so at the following locations:
- UPS store
- Spectrum store
If you have a disability, a Spectrum technician will come to pick up your equipment. When you call to cancel your service, make sure to put in a request for an equipment pickup.
How to change your Spectrum internet plan
Whether you want faster internet speeds or a cheaper internet bill, you can change your Spectrum internet plan by calling Spectrum at 855-243-8892. Or, you can chat with the virtual agent to begin the process of changing your Spectrum internet plan. Before calling Spectrum, you’ll want to compare Spectrum internet plans to figure out which one you’d like to switch to. You’ll find that Spectrum offers a variety of cable internet plans with speeds up to 400Mbps.