Xfinity is Comcast’s internet service provider, offering high-speed internet plans that reach speeds up to 400Mbps on its cable plans and up to 2Gbps on its fiber internet plans. If you’re an Xfinity customer, Xfinity makes it easy to contact a customer support representative. You can contact Xfinity internet customer service several different ways, including phone, online chat via Xfinity Assistant, Facebook Messenger, and Xfinity Reddit forums.
In this Xfinity internet customer service guide:
- Call a customer service representative
- Chat with a customer support representative
- Access community support forums
- Transfer your Xfinity service
- Manage your Xfinity account online
- Cancel your service
- Change your Xfinity internet plan
Xfinity’s customer service phone number
If you want to talk to an Xfinity internet customer service representative (aka a real person!), call 1-800-XFINITY, or 1-800-934-6489. You will need to enter your phone number or Xfinity account number for the automated assistant to look up your account. It’s probably best to call during off-peak hours so that you won’t be put on hold for a long time.
Xfinity internet live chat
If you’d rather chat online than call Xfinity on the phone, you’re in luck—you can chat with the Xfinity Assistant at any time, although you’ll want to sign in to your account for the best service. You can also contact Xfinity customer support through the Facebook Messenger app. They typically respond within a few minutes.
Xfinity internet community support
Sometimes talking to a customer service representative isn’t necessary—after all, chances are another customer has had the same problem you’re currently experiencing. That’s what the Xfinity community forum is for. You can browse frequently asked questions and even share some solutions of your own. With a community of over 6 million members, you are likely to get the answers you need.
If Reddit is more of your thing, you can also join the Xfinity community on Reddit. You can receive answers from real Xfinity employees who will answer your questions concerning internet service, technical issues, plan changes, new accounts and transfers, cancellation requests, and more.
How to transfer your Xfinity service
If you’re moving soon, no worries—you can easily transfer your Xfinity service to your new address as long as Xfinity is available in your new area. All you have to do to is call or chat with an Xfinity support employee and tell them where you’re moving and when. They will look up your new address to check that Xfinity covers that area and that your current plan is available, too. Remember to bring your equipment, such as your modem or router, with you to your new home. Xfinity personnel can show you how to install it.
Unfortunately, Xfinity can’t promise that you’ll be able to keep your current Xfinity plan when you move since offers vary by area. If your current plan is no longer available, you can shop around for a new internet plan. If Xfinity isn’t available in your new area, you’ll have to return your equipment and shop around for a new plan from a different provider. Whether you’re looking for the fastest internet service providers or the cheapest internet service providers, there are plenty of options. Check out popular high-speed internet plans including speeds of 100Mbps or higher.
How to manage your Xfinity internet account online
In order to manage your Xfinity internet account online, you’ll first have to create an Xfinity ID and password. Once you do that, you can log in to your Xfinity account to manage your account online. For on-the-go convenience, you can also download the Xfinity app on your smartphone. From there, you can pay your bill, check for service outages, troubleshoot equipment, and more.
How to cancel your Xfinity internet plan
Canceling your Xfinity internet service is fairly easy and there are several ways you can do so, including:
- Chatting with an Xfinity service rep online
- Visiting an Xfinity store
- Completing a cancellation form
If you prefer the old fashioned way, you can mail a cancellation request (including your first and last name, service address, phone number, and account number) to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Philadelphia, PA 19103 Of course, snail mail is going to take the longest amount of time. If you want to cancel your Xfinity service right away, you’ll want to chat with an online representative.
How to change your Xfinity internet plan
Whether you want to save some money or increase your internet speeds, you can change your Xfinity internet plan by scheduling a call with Xfinity. Unfortunately, you can’t change your plan online—you can only add or manage premium TV channels or cancel advanced security or Instant TV service. Before calling Xfinity, you’ll want to compare Xfinity internet plans below. You’ll find that Xfinity offers fiber plans up to 2Gbps speeds, which is blazing fast, and cable plans up to 400Mbps, which is still very fast. Be careful to read the fine print, because some Xfinity plans are no-contract while others require a 1-year contract.