T-Mobile Plans Reviews

by J Crow -- June 20th 2009 -- Arlington, VA

by Don -- June 10th 2009 -- Plover, WI

I've had T-Mobile for about 9 months now and my contract just got terminated. Yesterday, I got a letter in the mail stating that my account was going to be canceled due to the fact that I roamed too much. I pay for roaming, it's part of my contract with T-Mobile. The whole letter was a joke. It was so ironic, I could not believe it. It basically stated that in order to provide me with the utmost superior service, they would simply just write me off. I've never missed a payment and have always been satisfied with them, but I was sorely disappointed when I called customer service to give them a piece of my mind. The lady barely helped me out and couldn't interpret the letter clearly to me. I pointed out the irony of the letter and persistently told her I was not going to pay so they needn't bother waste their time sending me the next bill. She tried to tell me I could continue using my phone with a new carrier, but seriously, what's the point? If I'm forced to go into a new carrier, might as well get new phones. After talking with customer service and realizing she didn't really care about my problem, I just told her flat out to cancel my contract because I was fed up with her unwillingness to help me out. She shortly said goodbye and hung up before I did. Now I have two useless phones and have to hassle myself with a new carrier.

by John Baerman -- June 9th 2009 -- Albuquerque, NM

I have been a T-Mobile subscriber since 2000. I've got a family faves plan with 1800 minutes. There are 4 phones on the account. We do a lot of travel throughout the US and Europe and have been very happy with T-Mobile. There is no way I would change carriers. Never have a problem getting a signal. When I've called customer service they have been great. I make a point of recommending T-Mobile to anyone who asks me.

by Natalie -- March 26th 2009 -- Smyrna, TN

I have had T-Mobile for 4 years now. The only time I have had a problem with service is in my hometown, which is in the country. Verizon doesn't even work there and AT&T doesn't work well. I get coverage everywhere else. Their plans are far better than the others out there because you get a lot more for less. I have unlimited text, calling, and blackberry internet for only $90. Every time I call customer service, they have been very helpful and knowledgeable. I have never had a problem with my internet being slow either. I love T-Mobile and wouldn't think about switching.

by Carli -- February 9th 2009 -- Joliet, IL

I am reading so many bad reviews on T-Mobile and it's so untrue. I have been with them since 2006 and everywhere I go I get service. Sometimes when I am downstairs it goes down like 2 bars, but I've always had service. I once went down to Ohio in the middle of nowhere and I was the only one in my church group with service. People asked to use my phone. From what I read, people are bashing on the phone quality. The only negative about T-mobile is their prices for phones.

by Antolina -- December 7th 2008 -- Silver Spring, MD

I have been with T-Mobile for about five years now and I detest their upgrade policy for existing customers. I mean, why, at the end of my two-year contract, can't I get a new plan with free phones. I understand the marketing strategy of wanting to attract new customers, but look at the logic; for being loyal, paying my bills, and respecting the terms they gave me, I get slammed with high phone prices.

by julie -- November 20th 2008 -- atlanta, GA

I've been on T-Mobile for 5 years now. It's had it's ups & downs. I tend to have coverage everywhere in the US that I go, but the quality isn't so great. I often have dropped calls, fuzzy noises, and cut-outs. The website is horrible. It's not user-friendly & it is difficult to find the information you seek. Customer service on the phone is not the worst, but not particularly helpful. Customer service in the store is pretty horrible. They don't really care if you change to other carriers.

by Alex -- November 8th 2008 -- Boston, MA

I don't know why there are so many negative people here. T-Mobile is awesome. I have never had a dropped call and I usually get pretty good service, but not around my house because there are a lot of trees. The only thing I can suggest for people who have bad service is to buy a better phone

by Kat -- August 20th 2008 -- Sartell, MN

I have been with T-Mobile for about 4 years now and I am thinking about canceling my contract with them because their service and cell phones are so bad. Every single cell phone I got through them I had to return for a new model because it broke. With one brand I went through three cell phones before I finally got one to work. Dropped calls are everywhere including in an open grassy area and in areas I had service two days earlier. I went in with a cell phone issue and the customer service representative told me to come back in two days if the problem persisted.

by cyn -- August 3rd 2008 -- chalfont, PA

Every month my T-Mobile plan seems to get more and more expensive even though I never change it. Every time I call, they give me the same excuse, taxes and surcharges. I have never switched my plan and I never go over my minutes, but somehow my bill goes from originally 59 dollars to 185 dollars. I cannot stand T-Mobile.