T-Mobile Plans Reviews

by Linda -- September 13th 2012 -- Saddle Brook, NJ

We have been T-mobile customer for 7 years...because the coverage is so poor and, my kids are in HS and need the smart phones for several classes, we will be switching carriers unless they can give a real good reason to stay. My college grad just switched to Verizon for obvious reasons. Much better coverage. What's the sense in better rates (tmobile) if the service is not there. Last week customer loyalty gave us a very good deal but, they said they would call us back 2 days later to finalize when my daughte was out of contract. Never heard back. SO i called them and was told "oh, that was a one time deal" can't give you that...I asked to speak to a supervisor but he was busy. They also said they would email the guy who made the "great" deal since he was out of the office. Have not heard back from anyone. My son is the only one still in contract and, that was one of the things they were going to overlook w/a new phone for him. SO, here we are no closer to a resolution and still STUCK with Tmobile...the WORST coverage/dropped calls/ freezing of phone, etc...LET ME OUT!!!!!!!!!

by Bryan -- September 9th 2012 -- Park City, UT

We made the move to T-Mobile back in March because of the cost savings over Verizon. We had been with Verizon for 9 years and spent about $14000 but the costs were exceptionally high in comparison with T-Mobile. I pleaded with Verizon to offer us some type of loyalty discount without success. At the time T-Mobile was in the process of joining AT&T. Unfortunately that did not happen. With all that said. our coverage for voice and data here in Park City, Salt Lake City and surrounding areas and Pennsylvania and Georgia were we travel to see family has been fair at best and non existent many times. I will be dropping T-Mobile as soon as we get closer to the end of our 2 year jail term. Verizon, if only you were as competitive in price as you are with coverage I would have no complaints.

by Hope -- September 6th 2012 -- St. Paul, MN

I wanted to unlock my phone to use overseas. I was sent an "unlock code" and went to the T-mobile store to have them unlock it for me. After four tries, with only one try left, each one was unsuccessful. I called customer service and was told I would have a new unlock code the next day. The next day no unlock code received. I called again and was assured it would be provided by the person who initially sent me the code who works in the SIM unlock department. He was to start his shift that afternoon. Next day, no unlock code. I called again and was assured it would be provided the next day. Sound familiar????? The next day was a holiday and customer service was closed. The day after that I spoke to someone in the expedite department, whatever that is, and was assured I would have it that afternoon. Well, the code arrived but it was the same code that didn't work in the first place. I'M SO DONE WITH T-MOBILE. Tomorrow I'm going to AT&T to switch my provider.

by tom -- August 9th 2012 -- Bedford, TX

Their prices for time and data, are high. All they want is a 2 year contract.

by David -- August 8th 2012 -- Chicago, IL

T- mobile has charged me a $968.96 fee for phone resting fee that they have and a $200 per phone cancellation fee. I have two phones. Just after T-Mobile and AT&T said that they were merging together, one of my phones stopped working. At the time I didn't think much about it since I was supposed to be covered by an extended insurance plan that I had to pay monthly for. I figured great at least I was covered and I didn't need to buy a new phone. How wrong I was. I call up T-Mobile tech support, they agreed the phone needed to be replaced. A week later my refurbished phone shows up and it works fine as long as you don't need to hear anything since the speaker didn't work. I call again they repeat the process, a week later another phone shows up and will not take a charge. Back to T-Mobile tech support, they agree the phone is bad. The said 'let me send you one last phone Im sure that this one will work fine'. I said 'ok', a week goes by the refurbished phone shows up and the touch screen doesn't work. Back to T-Mobile tech support, they asked me to bring the phone to a store I said ok; the store and tech support both agreed it another bad phone. So I am at the store and the said that they have to mail me a phone. I can't just get one from the store. I said whatever at this point I haven't had a cell phone for just over a month and half what's another week right. So a week goes by and the sent me a LG phone that was refurbished but works great no problems. At this point I have sent all phones back and was happy just to have a phone that works. My next billing cycle comes and T-mobile had auto debited $968.96 for phone restocking fees pause my regular monthly phone bill. I call t-mobile 23 times trying to get them to remove the fee or to apply the fee to my future bills. Almost every call the customer service rep hung up on me or their manager would the only answer I got was too bad that's how it is. I have filed a complaint with the better business bureau and small claims court. So far nothing but I will not give up. What ever the cost don't get T-mobile or AT&T since the are now are working together

by Matthew -- July 30th 2012 -- New York, NY

Absolutely GARBAGE!, I have no signal, dropped calls, worst customer service, paid for unlimited internet and I only get 5GB worth of 4G network. After that its like going back to stone age, that is how slow the internet is after you use up the 5GB. Used to be able to use my own phone as a hot spot at home for no charge, now an extra charge for it. give me a choice right now I would rather jump to Sprint then deal with this.

by gene burns -- July 30th 2012 -- hickory, NC

Certainly I'm with tmobile and I've been for past 6 years, so, there are reasons for that, however, it has changed. The coverage is still better then other providers, not as good as AT&T ( I use for work) but better then Nextel. Customer service is not there to assist, nor will the management. Company disregards loyal customers and will not resolve billing issues that are caused by them. I can't wait to switch. If a customer experience is of importance to you........avoid T-MOBILE at all cost.

by Sarah -- July 30th 2012 -- Circle Pines, MN

I have been with T-mobile since my mom got a phone plan and added me on about 11 years ago. I got my own plan with them 9 years ago. I loved them at that time, they were the best provider then. Now....I HATE THEM!! My husband and I got a new plan and a new phone 17 months ago and I am really debating on whether or not to pay the money to get out of my contract. My phone sucks with everything except phone calls (except for when I call my husband, then it sucks then too). My internet doesn't work half the time and my navigation works about 5% of the time. My husband's phone sucks for phone calls but is ok with the apps, except for his navigation which works about 10% of the time. My husband and I cannot talk on the phone with each other because: our phones drop the call, he can't hear me, I can't hear him, his phone calls me while he is talking to me (on his phone!), and we can only hear the words after the first word every time we start a new sentence. And their customer service is ignorant and has no authority on anything. I have been a replacement to see if my internet, app, and gps problems were just with the specific phone I had. Well, they weren't. My phone starting acting up about three months after it was replaced. Then, I found out it's the model of the phone that is constantly having these issues. Why do they even sell that model then? I can only get a replacement phone of the same model and continue to have the same issues....or I can pay $300+ to get a brand new phone. It's that much because I refuse to sign a new contract since we will be leaving T-mobile once our contract is up, or sooner if we happen to be able to afford to pay them the breach of contract fee and pay for new phones at a different provider. I hate T-mobile, I never want to deal with them again.

by Maria Parra -- July 23rd 2012 -- Hopatcong, NJ

T-mobile has the worst customer services I ever had in my life, they sell me a new phone for a full price and they give me a re-manufactured phone. This phone doesn't work. I called them and they say that they understand my situation but there is nothing they can do other than charge me for a new phone, so basically I have to pay for two phones full price....nice....in addition this plan that they offer for $50 everything unlimited is not true....is 85...so they make plans that they dont even have.

by Sarah -- July 20th 2012 -- Miami, FL

I've been with t-mobile for about 7 months and its like hell!Whenever I need to use my phone urgently the support just cuts out for half an hour or longer. The internet is incredibly slow and the customer service the worse I have ever seen!The hotline number makes it almost impossible to talk to an representatives!Another day I tried to refill my account by calling the customer service and it took me incredible TWO HOURS to do so!This people don't know what they are doing and kept sending me back and forth. The support, like I already said is horrible and just cuts out any time possible. Messages sometimes are delivered hours later, or I just receive a text saying "this message cannot be displayed".Choose anything, but T-mobile!