T-Mobile Plans Reviews

by Linda -- September 13th 2012 -- Saddle Brook, NJ

We have been T-mobile customer for 7 years...because the coverage is so poor and, my kids are in HS and need the smart phones for several classes, we will be switching carriers unless they can give a real good reason to stay. My college grad just switched to Verizon for obvious reasons. Much better coverage. What's the sense in better rates (tmobile) if the service is not there. Last week customer loyalty gave us a very good deal but, they said they would call us back 2 days later to finalize when my daughte was out of contract. Never heard back. SO i called them and was told "oh, that was a one time deal" can't give you that...I asked to speak to a supervisor but he was busy. They also said they would email the guy who made the "great" deal since he was out of the office. Have not heard back from anyone. My son is the only one still in contract and, that was one of the things they were going to overlook w/a new phone for him. SO, here we are no closer to a resolution and still STUCK with Tmobile...the WORST coverage/dropped calls/ freezing of phone, etc...LET ME OUT!!!!!!!!!

by Bryan -- September 9th 2012 -- Park City, UT

We made the move to T-Mobile back in March because of the cost savings over Verizon. We had been with Verizon for 9 years and spent about $14000 but the costs were exceptionally high in comparison with T-Mobile. I pleaded with Verizon to offer us some type of loyalty discount without success. At the time T-Mobile was in the process of joining AT&T. Unfortunately that did not happen. With all that said. our coverage for voice and data here in Park City, Salt Lake City and surrounding areas and Pennsylvania and Georgia were we travel to see family has been fair at best and non existent many times. I will be dropping T-Mobile as soon as we get closer to the end of our 2 year jail term. Verizon, if only you were as competitive in price as you are with coverage I would have no complaints.

by Hope -- September 6th 2012 -- St. Paul, MN

I wanted to unlock my phone to use overseas. I was sent an "unlock code" and went to the T-mobile store to have them unlock it for me. After four tries, with only one try left, each one was unsuccessful. I called customer service and was told I would have a new unlock code the next day. The next day no unlock code received. I called again and was assured it would be provided by the person who initially sent me the code who works in the SIM unlock department. He was to start his shift that afternoon. Next day, no unlock code. I called again and was assured it would be provided the next day. Sound familiar????? The next day was a holiday and customer service was closed. The day after that I spoke to someone in the expedite department, whatever that is, and was assured I would have it that afternoon. Well, the code arrived but it was the same code that didn't work in the first place. I'M SO DONE WITH T-MOBILE. Tomorrow I'm going to AT&T to switch my provider.

by tom -- August 9th 2012 -- Bedford, TX

Their prices for time and data, are high. All they want is a 2 year contract.

by David -- August 8th 2012 -- Chicago, IL

T- mobile has charged me a $968.96 fee for phone resting fee that they have and a $200 per phone cancellation fee. I have two phones. Just after T-Mobile and AT&T said that they were merging together, one of my phones stopped working. At the time I didn't think much about it since I was supposed to be covered by an extended insurance plan that I had to pay monthly for. I figured great at least I was covered and I didn't need to buy a new phone. How wrong I was. I call up T-Mobile tech support, they agreed the phone needed to be replaced. A week later my refurbished phone shows up and it works fine as long as you don't need to hear anything since the speaker didn't work. I call again they repeat the process, a week later another phone shows up and will not take a charge. Back to T-Mobile tech support, they agree the phone is bad. The said 'let me send you one last phone Im sure that this one will work fine'. I said 'ok', a week goes by the refurbished phone shows up and the touch screen doesn't work. Back to T-Mobile tech support, they asked me to bring the phone to a store I said ok; the store and tech support both agreed it another bad phone. So I am at the store and the said that they have to mail me a phone. I can't just get one from the store. I said whatever at this point I haven't had a cell phone for just over a month and half what's another week right. So a week goes by and the sent me a LG phone that was refurbished but works great no problems. At this point I have sent all phones back and was happy just to have a phone that works. My next billing cycle comes and T-mobile had auto debited $968.96 for phone restocking fees pause my regular monthly phone bill. I call t-mobile 23 times trying to get them to remove the fee or to apply the fee to my future bills. Almost every call the customer service rep hung up on me or their manager would the only answer I got was too bad that's how it is. I have filed a complaint with the better business bureau and small claims court. So far nothing but I will not give up. What ever the cost don't get T-mobile or AT&T since the are now are working together

by Matthew -- July 30th 2012 -- New York, NY

Absolutely GARBAGE!, I have no signal, dropped calls, worst customer service, paid for unlimited internet and I only get 5GB worth of 4G network. After that its like going back to stone age, that is how slow the internet is after you use up the 5GB. Used to be able to use my own phone as a hot spot at home for no charge, now an extra charge for it. give me a choice right now I would rather jump to Sprint then deal with this.

by gene burns -- July 30th 2012 -- hickory, NC

Certainly I'm with tmobile and I've been for past 6 years, so, there are reasons for that, however, it has changed. The coverage is still better then other providers, not as good as AT&T ( I use for work) but better then Nextel. Customer service is not there to assist, nor will the management. Company disregards loyal customers and will not resolve billing issues that are caused by them. I can't wait to switch. If a customer experience is of importance to you........avoid T-MOBILE at all cost.

by Sarah -- July 30th 2012 -- Circle Pines, MN

I have been with T-mobile since my mom got a phone plan and added me on about 11 years ago. I got my own plan with them 9 years ago. I loved them at that time, they were the best provider then. Now....I HATE THEM!! My husband and I got a new plan and a new phone 17 months ago and I am really debating on whether or not to pay the money to get out of my contract. My phone sucks with everything except phone calls (except for when I call my husband, then it sucks then too). My internet doesn't work half the time and my navigation works about 5% of the time. My husband's phone sucks for phone calls but is ok with the apps, except for his navigation which works about 10% of the time. My husband and I cannot talk on the phone with each other because: our phones drop the call, he can't hear me, I can't hear him, his phone calls me while he is talking to me (on his phone!), and we can only hear the words after the first word every time we start a new sentence. And their customer service is ignorant and has no authority on anything. I have been a replacement to see if my internet, app, and gps problems were just with the specific phone I had. Well, they weren't. My phone starting acting up about three months after it was replaced. Then, I found out it's the model of the phone that is constantly having these issues. Why do they even sell that model then? I can only get a replacement phone of the same model and continue to have the same issues....or I can pay $300+ to get a brand new phone. It's that much because I refuse to sign a new contract since we will be leaving T-mobile once our contract is up, or sooner if we happen to be able to afford to pay them the breach of contract fee and pay for new phones at a different provider. I hate T-mobile, I never want to deal with them again.

by Maria Parra -- July 23rd 2012 -- Hopatcong, NJ

T-mobile has the worst customer services I ever had in my life, they sell me a new phone for a full price and they give me a re-manufactured phone. This phone doesn't work. I called them and they say that they understand my situation but there is nothing they can do other than charge me for a new phone, so basically I have to pay for two phones full price....nice....in addition this plan that they offer for $50 everything unlimited is not true....is 85...so they make plans that they dont even have.

by Sarah -- July 20th 2012 -- Miami, FL

I've been with t-mobile for about 7 months and its like hell!Whenever I need to use my phone urgently the support just cuts out for half an hour or longer. The internet is incredibly slow and the customer service the worse I have ever seen!The hotline number makes it almost impossible to talk to an representatives!Another day I tried to refill my account by calling the customer service and it took me incredible TWO HOURS to do so!This people don't know what they are doing and kept sending me back and forth. The support, like I already said is horrible and just cuts out any time possible. Messages sometimes are delivered hours later, or I just receive a text saying "this message cannot be displayed".Choose anything, but T-mobile!

by marilyn -- July 19th 2012 -- los angeles, CA

I used to love T-Mobile support because it was all in the US. Reps were friendly, helpful, well-trained and easy to understand. I referred several friends. Not anymore. Now when I call customer service, I invariable get someone in the Philippines. The call is degraded and it is difficult to hear the person at the other end. Support staff is not nearly as trained as the reps used to be. Exchanges with tech support are very frustrating at best. The only reason I stay with T-Mobile is because I am grandfathered into a cheap plan. If it doesn't get better fast, I will switch carriers even if I have to pay more.

by pat -- July 18th 2012 -- Burke, VA

MY COMMENTS ONLY COVER CUSTOMER SERVICE. I was looking for a phone plan that would give me emergency calling for a low price. The T mobile $10 for 90 days and 30 minutes seemed perfect (last year I used a different company and only used the phone for 8 minutes). Then I read the reviews and almost changed my mind. Despite the poor reviews, I went to the Fairfax Mall, Fairffax Va store and talked to Chris B. He explained the plans and was very helpful. I did not buy the service that day, but returned and worked with Alberto L who answered questions and set up my contacts list and gave me a little lesson on using the phone. Another day I went back with more questions and Chris B showed me (again) how to use the phone. I am a 72 year old woman who has alot of trouble with technical things and these two men were a lifesaver for me. I've only used the phone for 2 calls out and 2 calls in, so I cannot comment on service of the phone system. Hopefully I won't have the problems the other reviewers have had.

by Danielle -- July 17th 2012 -- Nipomo, CA

I have had nothing but problems with this phone and coverage. I can never answer calls because it drops them every time. They are constantly cutting my internet because it says I have reached my monthly limit. I pay for unlimited talk, web and text but yet I am still limited. Now that makes absolutely no sense. They are rip offs and are only out to get your money. A month after purchasing my phone my volume button fell off. when I called to have it replaced they told me I had to pay $150.00 fee, ridiculous. I left Verizon because T-Mobile seemed a lot cheaper but you definitely get what you pay for. You cant change your plan to save any money because they will add another year onto your contract. I hate them already so why would I want another year with them!!!! Never switch to T-Mobile. I will be cutting my contract short regardless if there is a fee involved. I am very unhappy!

by stephanie -- July 17th 2012 -- louisville, KY

We have been with T-Mobile for over a decade and always been very content with phones, coverage & service. UNTIL RECENTLY. I am wondering if at some point in the last 6 months they outsourced their customer service. Whatever has happened the change has been remarkable, and the quality is now HORRIBLY DEFICIENT & ABSOLUTELY INEXCUSABLE. Everyone has an accent from moderate to heavy, which in and of itself is not an issue. The problem is that it is SO BLATANTLY OBVIOUS that the CSR's have not been adequately trained and all too often do not even understand the questions being asked or the language they are trying to converse in. One of the most often repeated phrases I have heard from them is "Okay, I am looking it up". They are totally useless, and if the website worked better,I would totally self-service. Counting days until the contract expires & looking forward to moving on. Maybe AT&T would have been better than bargain basement inexcusable "customer service".

by aj -- July 14th 2012 -- Northern, CA

T-Mobile has apparently just started a pay-as-you-go web access feature. The company did not tell us this, just started charging us $1.99 for it. The first charge was last month and they led me to believe I must have hit a button accidentally. So I had the web turned off my phone line. They would not refund the charge. This month, the charge was on my husband's line. They said they send a text informing you if you've accessed it. Really? Along with all the other spam junk they send you? If you have a bare bones plan, CALL THEM NOW and have the web access turned off. They'll start charging you for it, even if you don't use it. It took arguing with them to get a refund for this month's charge. T Mobile used to have great customer service. Now it's horrible and I'll be looking to switch.

by Aaron Bongin -- July 12th 2012 -- San Francisco, CA

I just spent over 2 hrs on the phone with T-Mobile's "customer service". DO NOT go with this company... their terrible customer service is just the beginning of the story. I signed a two year contract and one year into it they've changed the terms of the contract, and expect me to either Pay More for the same service I was receiving before OR pay the same but extend my contract with the company (which I am not willing to do because of the terrible reception I receive in San Francisco). I have used T-Mobile for 4.5 years now because they are cheap, and used to have decent customer service. In my eyes it is worth paying more for another provider, and I will be doing so soon. Avoid the hassle: AVOID T-MOBILE.

by Luz -- July 10th 2012 -- Houston, TX

I am so disappointed, T-Mobile is very expensive and charge government taxes and T-mobile taxes. I get two lines for $159.98 a month (tax included) + activation $ 35. How will it be $222.00? It is expensive and a bad service. I am regret to get it!!!!!

by cindy -- July 10th 2012 -- chicago, IL

Horrible customer service!!!! I have been with them since they were Voicestream. But these last few years their customer service has been on the decline and has finally hit rock bottom!!! I cant understand half of their staff, and they can never help with any issues that I have with their service. I'm looking to sign over my contract and get a contract with any other carrier.

by no -- July 7th 2012 -- woodstock, GA

T-Mobile now has the least cooperative and worst customer service imaginable. They sell phones that they know are defective and when broached in many instances, they tell you alternatives that are untenable. What they do amounts to fraud and the FCC should be mindful. Congress, through all of it's other problems, should oversee such known problems by many, many customers. We are overpaying and without concurrent and intelligent assistance at the national level. Shame on T-MOBILE and they have just lost another customer.

by Ivan -- June 30th 2012 -- Gladstone, OR

By far the worst service provider out there. Their customer service is terrible. I do not get service in my house or in 98% of locations and when I do the calls are dropped. Despite countless efforts to have this fixed they refuse to do anything. They try to push new phones on you or changing plans to "improve" service. I would not recommend this service provider to anyone. Better of with BOOST mobile.

by patricia -- June 26th 2012 -- fort lauderdale, FL

T-mobile might have some nice phones but after a couple of months something is bound to happen.. But that is not even the worse of it. I was a faithful customer for 3 yrs without a contract.. yes i paid extra but I wanted to know for sure if I would be happy before making a commitment. Of course as soon as I did is when all the hidden fees and worst customer service came out. I have never been so disrespected by customer reps in my 30 years of living. I am very disgusted by how T-mobile handles their customers issues. I cannot wait till my contract is over so i can run far far away from them, AT&T or Sprint will see me shortly.

by Stephanie Waterman -- June 9th 2012 -- Coatesville, PA

DO NOT GET THIS SERVICE!!! I have been with T Mobile for over 2 years now. I have had no coverage in and around my house during this time. When I called during the "trial" period about this, they said they would look into it. Nothing has ever been resolved. They sent 2 boosters which do not change anything. Now, finally frustrated, I want to cancel and of course they say they cannot cancel without a fee. Do not get this service!!! They extend the contract everytime you get a new phone or change plans. So now I am stuck with a phone in which I have no service. I cannot even change plans to pay a lower rate to ride out the contract because they will renew the contract.

by Barbara -- June 1st 2012 -- Dunedin, FL

I used to be loyal and rated T-Mobile very well, but no longer. Was it the failed merger? Don't know, don't care. You can't get real customer service, it is all overseas, they talk fast, can't understand them, and when it gets to the problem, they cut you off. Transfer to a superviser? Sure, wait 45 minutes, still get cut off. I have two plans, both having problems due to poor customer service, not explaining data plans correctly, etc. My credit can easily take a hit, I'm going to walk away from this company. Spent 2 hours today, always getting cut off from foreigners. We need jobs in US, why are we doing business with companies that outsource, anyway? Poor, poor service.

by Andrei -- May 29th 2012 -- San Diego, CA

I've been with T-mobile since 2005 and have been generally satisfied with the coverage and call quality for the money I pay. I.e. it is not ideal but not the most expensive one either. My craving for discounted phones brought me to re-sign the 2 year contract a couple of times. I had the same intention this time, but made a mistake of slightly changing my plan just before getting a new phone. Turns out changing your plan results in extending your contract for another 2 years. I swear I tried to read every word on that page before I check-marked it and clicked "submit". There was nothing about extending the contract, unless it was in watermarks. BEWARE.