T-Mobile Plans Reviews

by marilyn -- July 19th 2012 -- los angeles, CA

I used to love T-Mobile support because it was all in the US. Reps were friendly, helpful, well-trained and easy to understand. I referred several friends. Not anymore. Now when I call customer service, I invariable get someone in the Philippines. The call is degraded and it is difficult to hear the person at the other end. Support staff is not nearly as trained as the reps used to be. Exchanges with tech support are very frustrating at best. The only reason I stay with T-Mobile is because I am grandfathered into a cheap plan. If it doesn't get better fast, I will switch carriers even if I have to pay more.

by pat -- July 18th 2012 -- Burke, VA

MY COMMENTS ONLY COVER CUSTOMER SERVICE. I was looking for a phone plan that would give me emergency calling for a low price. The T mobile $10 for 90 days and 30 minutes seemed perfect (last year I used a different company and only used the phone for 8 minutes). Then I read the reviews and almost changed my mind. Despite the poor reviews, I went to the Fairfax Mall, Fairffax Va store and talked to Chris B. He explained the plans and was very helpful. I did not buy the service that day, but returned and worked with Alberto L who answered questions and set up my contacts list and gave me a little lesson on using the phone. Another day I went back with more questions and Chris B showed me (again) how to use the phone. I am a 72 year old woman who has alot of trouble with technical things and these two men were a lifesaver for me. I've only used the phone for 2 calls out and 2 calls in, so I cannot comment on service of the phone system. Hopefully I won't have the problems the other reviewers have had.

by Danielle -- July 17th 2012 -- Nipomo, CA

I have had nothing but problems with this phone and coverage. I can never answer calls because it drops them every time. They are constantly cutting my internet because it says I have reached my monthly limit. I pay for unlimited talk, web and text but yet I am still limited. Now that makes absolutely no sense. They are rip offs and are only out to get your money. A month after purchasing my phone my volume button fell off. when I called to have it replaced they told me I had to pay $150.00 fee, ridiculous. I left Verizon because T-Mobile seemed a lot cheaper but you definitely get what you pay for. You cant change your plan to save any money because they will add another year onto your contract. I hate them already so why would I want another year with them!!!! Never switch to T-Mobile. I will be cutting my contract short regardless if there is a fee involved. I am very unhappy!

by stephanie -- July 17th 2012 -- louisville, KY

We have been with T-Mobile for over a decade and always been very content with phones, coverage & service. UNTIL RECENTLY. I am wondering if at some point in the last 6 months they outsourced their customer service. Whatever has happened the change has been remarkable, and the quality is now HORRIBLY DEFICIENT & ABSOLUTELY INEXCUSABLE. Everyone has an accent from moderate to heavy, which in and of itself is not an issue. The problem is that it is SO BLATANTLY OBVIOUS that the CSR's have not been adequately trained and all too often do not even understand the questions being asked or the language they are trying to converse in. One of the most often repeated phrases I have heard from them is "Okay, I am looking it up". They are totally useless, and if the website worked better,I would totally self-service. Counting days until the contract expires & looking forward to moving on. Maybe AT&T would have been better than bargain basement inexcusable "customer service".

by aj -- July 14th 2012 -- Northern, CA

T-Mobile has apparently just started a pay-as-you-go web access feature. The company did not tell us this, just started charging us $1.99 for it. The first charge was last month and they led me to believe I must have hit a button accidentally. So I had the web turned off my phone line. They would not refund the charge. This month, the charge was on my husband's line. They said they send a text informing you if you've accessed it. Really? Along with all the other spam junk they send you? If you have a bare bones plan, CALL THEM NOW and have the web access turned off. They'll start charging you for it, even if you don't use it. It took arguing with them to get a refund for this month's charge. T Mobile used to have great customer service. Now it's horrible and I'll be looking to switch.

by Aaron Bongin -- July 12th 2012 -- San Francisco, CA

I just spent over 2 hrs on the phone with T-Mobile's "customer service". DO NOT go with this company... their terrible customer service is just the beginning of the story. I signed a two year contract and one year into it they've changed the terms of the contract, and expect me to either Pay More for the same service I was receiving before OR pay the same but extend my contract with the company (which I am not willing to do because of the terrible reception I receive in San Francisco). I have used T-Mobile for 4.5 years now because they are cheap, and used to have decent customer service. In my eyes it is worth paying more for another provider, and I will be doing so soon. Avoid the hassle: AVOID T-MOBILE.

by Luz -- July 10th 2012 -- Houston, TX

I am so disappointed, T-Mobile is very expensive and charge government taxes and T-mobile taxes. I get two lines for $159.98 a month (tax included) + activation $ 35. How will it be $222.00? It is expensive and a bad service. I am regret to get it!!!!!

by cindy -- July 10th 2012 -- chicago, IL

Horrible customer service!!!! I have been with them since they were Voicestream. But these last few years their customer service has been on the decline and has finally hit rock bottom!!! I cant understand half of their staff, and they can never help with any issues that I have with their service. I'm looking to sign over my contract and get a contract with any other carrier.

by no -- July 7th 2012 -- woodstock, GA

T-Mobile now has the least cooperative and worst customer service imaginable. They sell phones that they know are defective and when broached in many instances, they tell you alternatives that are untenable. What they do amounts to fraud and the FCC should be mindful. Congress, through all of it's other problems, should oversee such known problems by many, many customers. We are overpaying and without concurrent and intelligent assistance at the national level. Shame on T-MOBILE and they have just lost another customer.

by Ivan -- June 30th 2012 -- Gladstone, OR

By far the worst service provider out there. Their customer service is terrible. I do not get service in my house or in 98% of locations and when I do the calls are dropped. Despite countless efforts to have this fixed they refuse to do anything. They try to push new phones on you or changing plans to "improve" service. I would not recommend this service provider to anyone. Better of with BOOST mobile.