Sprint/Nextel Plans Reviews

by Taheen Lopez -- July 30th 2007 -- SAN DIEGO, CA

My wife and I just recently left Sprint PCS for Verizon Wireless and Verizon is much nicer, because even though Sprint had great coverage and excellent reception, Sprints customer service has gone downhill since Sprint merged with Nextel and now I can see why Sprint is losing a lot of customers through Verizon. Otherwise, my wife and I would have stayed with Sprint if Sprint wouldn't have merged with Nextel along with the fact that Nextel has always sucked, because even though we were told Nextel would improve their coverage eventually when they merged with Sprint, it never happened. So anyone else who is with Sprint should consider switching to Verizon, because I think you'll more than likely be happier with Verizon, since Verizon is a better company.

by Matty -- February 24th 2007 -- High Point, NC

Sprint is the best. Great reception. The free incoming plan is tops. I don't even need a home phone with this plan. Internet browsing is fast on the phone. Even dropped internet on the home PC. Receive a huge corporate discount from where I work. Internet radio is great. Cs has worked with me on every issue. Switching from Nextel was the best move I've ever made.

by jim -- January 22nd 2007 -- tucson, AZ

I have had three lines with sprint for about 5 years now. In the beginning the customer service was great but ever since the merger with Nextel it is total crap. Their rate plans have gone up alot as I am looking at getting new phones right now and certain parts of my account have to be upgraded. My account is grandfathered and they have tried in the past to say I had to change. At this point I will be going back to Verizon and considering Cingular, but I will not stay with sprint.

by Garrett -- December 27th 2006 -- Overland Park, KS

I've had Sprint for almost a year now. So far no dropped calls... EVDO is lightning fast. No complaints whatsoever.

by Joliee Breana -- November 9th 2006 -- Fort Lauderdale, FL

I have been with Sprint for many years. They started off with some spotty service in South Florida, but that is no longer the case from my own experience. Pros: Soild service, no static, very few dropped calls. I have not been to a place where there was not Sprint service. Even in warehouse stores and stadiums. Great deals on plans and services. $10 and $15 PDA data access. Very large EV-DO coverage. Sprint is the only CDMA carrier to use Java. So you get to use free applications. Sprint also waved the less then 50% roaming. Now your roaming is counted as normal minutes. So peak minutes deduct from your bucket and night and weekends are unlimited. Cons: I would say Sprint has had some problems with customer support. They are getting better. E-mails to support come back within a few hours. And most reps are helpful and willing to give credits for mistakes. With any carrier you have to pick the right service for you. Just don't go by commercials, or claims of "leading independent research" or "Most dependable network". Read the fine print on those to see the loop holes that they can get away with. For me and the people I have talked into switching to Sprint, we are very happy. If you live in a weak spot for any carrier, you might want to try a repeater. This is just a few suggestions.

by Richard -- September 8th 2006 -- Englewood, CO

I have had Sprint PCS service for more than 5 years. I have always found their customer service to be great. Their coverage away from metro areas used to be spotty, but I think it is better now. It is strange, but the weakest reception is right inside my home. 50 feet outside the door and it is great again. I have an LG PM 225 cell phone and I really like it a lot. My only complaint with the cell phone is that when you charge it both the external and internal LCD screens are fully lit and stay that way as long as it is charging.

by Jackie -- August 15th 2006 -- Vancouver, WA

I've been with Sprint home long distance and wireless for 15+ years. Experienced the highs and lows. Sure they've had growing pains; they all have. Sprint's always gone the extra mile to make me happy. They know how competitive the industry is and they want to keep their customers. Stay with them and you'll get loyalty treatment, too. They've grown tremendously and their coverage has far surpassed the competitors..especially with nights starting at 6pm, instead of having to wait until 9pm with the other guys. Can't remember the last time I had a dropped call--I live in a rural area and travel rurally,, too. I can't justify spending more money for fewer features. Great plans, features and prices....now superior coverage. Thanks Sprint

by bob -- July 13th 2006 -- Midlothian, IL

I have had sprint for about a year and I'm completely satisfied. Coverage is great along with clarity. Had all providers and Sprint is by far the best. Never had to use customer service for any reason. The $29.95 plan was best for me with weekends and nights starting at 7pm; absolutely satisfied.

by Paul -- July 11th 2006 -- Chico, CA

Been surprisingly happy with my Sprint PCS service since I switched from Verizon. I only wanted a newer high-tech phone and agreed to just "try-out" the Sprint service for a week or so. The service was so clear and reliable that I paid the early termination fee to cancel Verizon and use Sprint exclusively. I don't experience dropped calls or static - EVER!!! Always a strong signal regardless of my location around town - and I never miss any calls. No one ever knows I am talking to them on a cell - it's that clear!!! I hope things stay this way!!!

by Jamie -- April 6th 2006 -- Pittsburgh, PA

I've had Sprint for a few years now and I absolutely love it. The coverage is good, customer service has always been great, and the plans can't be beat!! I would recommend it to anyone out there looking for a new cell phone provider.

by Mike -- April 6th 2006 -- tacoma, WA

Let me say that I have had sprint service for over 7 years now and I could not be happier.. They just opened up there entire network and other providers networks so that there are no longer roaming charges with there new plans. And I must say, there new plans are amazing.. They certainly offer a lot of great features and service options, and the coverage is incredible. I recently went on a 5000 mile road trip across most of the west half of the country and never experienced any dropped calls, and did enjoy the benefit of free roaming, and I laughed at my friend with his t mobile phone hardly ever getting service. I hardly ever have to call customer support unless I need to change my plan and Ive never had trouble with this. This is the company to have cell service with, they are incredible.

by Sprint/Nextel -- March 26th 2006 -- Tampa Bay, FL

Coverage: excellent I've tried Verizon, at&t & t-mobile. Sprint wins way better. Call quality: sprint hands down winner, crystal clear with great reception. Customer: as better than most, gave me free n&w at 6pm & pcs2pcs just for asking. Cost benefit: unbeatable...25% off (national volume discount) discounts for most employers employees. Call and see if your company is listed. I must say I'm quite happy overall, as with any carrier it has to do with where you live and who you talk too.

by Shinto -- August 27th 2012 -- Chicago, IL

Data plan is dead slow , you cannot open a single page withing 2-5 minute even if it shows you full coverage with 3G. So any new users plase use Verizon or AT&T for the use of any data plan (sprint works fast only on wifi :) )

by Lauren Palkens -- August 12th 2012 -- Brockton, MA

Lack of texting without cost is disappointing since my previous plan included texting but now isn't available.

by Maria -- July 24th 2012 -- Killeen, TX

WORST ever. I thought SPRINT is the answer to my internet needs, wrong! Had the device for about 2 weeks. Haven't used the device much and now, I'll be paying penalty fee for early termination for $200.00.

by Maria B -- July 24th 2012 -- Killeen, TX

This is worthless. Only had it for two weeks and I cancelled it right away. NOT reliable. Coverage is pitiful.

by Austin -- July 8th 2012 -- reno, NV

Do your research, Sprint has the lowest data speeds of any provider. Where I am I am lucky to load a simple web page while my friend sitting right next to me on Verizon is streaming video! Biggest waste of 4g and $10 for premium data..

by Gary Trayler -- June 10th 2012 -- Corpus Christi, TX

If you are using your phone for voice only it is fine with good coverage. If you use any of the internet cards or connection devices such as the "overdrive" it is the worse company of any. They advertise 4G but can even give you 3G. The connection of internet devices is so fragile it cant be used with any quality at all. Customer service is nothing but "we are working on antenna and it will get better". Who cares if it will be better in 2013? We were sold a product that does not work and you are locked in to a contract.

by Ryan Kennsington -- May 29th 2012 -- Minnetrista, MN

Sprint's coverage area is the worst of any carrier I've used... Verizon, T-Mobile and ATT. I am constantly losing signal or having difficulty retaining phone calls and data connections with my iPhone 4S (latest phone) and all the Droid phones my wife and 3 kids use. Verizon has the absolute best coverage. Verizon has REAL 4G... Sprint does not have technically real 4G speeds. You can research that interesting fact online. The ONLY thing I like about Sprint is their EVERYTHING DATA plans with unlimited minutes. I am constantly streaming music, talk radio and other internet stations. I've tried videos and movies, but it's a bit of a pain to watch on a cell and really not worth my time. If I were on Verizon or ATT data plans, my bills would be $500 a month.

by K Blount -- May 2nd 2012 -- Fayetteville, NC

I've been with sprint almost 13 years. No incentive from these people. All Moble providers are somewhat dishonest and full of BS. but sprint is the Mother of Deception and RIP-OFF-OLOGY. I'm going to METRO PCS

by sami osler -- April 28th 2012 -- shippensburg, PA

I havent even received my iphone yet... And I already love sprint... The customer service I have gotten has be amazingly helpful and the ladies there are great and very kind... I will definitely be with sprint for a long time

by Joseph -- April 26th 2012 -- Tampa, FL

I love my phone! The service is great here in Tampa. Of course if you live in Podunk Idaho your not going to get great service, I've never had any problems with the service ever. Go with sprint! Its fast! And unlimited data!

by Michael -- April 3rd 2012 -- Essex, MD

Sprint has the best plans!

by April -- March 15th 2012 -- Indianapolis, IN

STAY AWAY!!!!! We have been with sprint for 10 years now and we are now switching phone companies. They have the worst customer service, they are changing all of their plans and charging more even being in a contract. If you have an issue you can't even get it resolved. It has been bad the last 2 years and they are just getting worse. We have a few insiders and they say get out while you can! JUST DON'T EVEN THINK ABOUT IT.

by Oscar -- February 17th 2012 -- Hartford, CT

Data not good and calls breaking too much

by glen severage -- December 10th 2011 -- wilmington, NC

I have been with Sprint forever. Never had a problem. This first time I had to call customer service. my service been down no data or make calls or receive. I was ignored by several managers and agents. I was told not enough people called in with issue to validate a trip to the tower. I get service in a 3 mile radius outside where I live. So phone is not the issue. This is not a huge Sprint base. So may not have a lot of the customers in this radius. I was also told the more you complain about not getting service the more they ignore you. This is by far the worse customer service I have ever dealt with with any company phone related or not. For now due to contract all I can do is write about my experience with them on every review site I can find, and hope buyer bewares....

by Heather -- November 8th 2011 -- bullhead city, AZ

I have been with sprint on two different occasions as for the break I went with a prepaid phone thinking I could save with their $50. A mo plan I did for a minute then realized when my phone broke I had to pay another $250. For another phone out of pocket...No insurance.. I went back to sprint.. They may have their flaws but again no one is perfect not even a phone company. Its like this... I was unhappy with a phone I got, I had it for a year or so, because of the frustration I was going to end my contract again regardless of how much I would spend for the disconnection fee. Then they upgraded my phone to a model that was hands down top notch HTC EVO which I absolutely Loved!!! Unfortunately two weeks ago it was Lost :( They replaced my phone with the HTC 3D and I still love the HTC EVO best phone ever!! But they replaced my lost phone for $100. Bucks being this phone is almost $600 bucks!!, to me thats not a big sacrifice at all, its not their fault it was lost. Then 2nd line was time for an upgrade... We picked the phone it was here fast! Yesterday... Note I ordered it this past Sunday... Now my daughters back pack was stolen at school unfortunately her phone was in it.. I thought I would have to pay another 100. Bucks because again not their fault... But when I place the order it will be $50 bucks for a $250. Phone ... I for one will be staying with sprint as long as I can!! All the awesomeness they have shown in such a small amount of time I'm happy :) If your considering sprint I would say GO FOR IT, because when it boils down to the nitty gritty.. Over all they are the best price and service hands down. Ive been with them 8 years now. Not always by contract but by choice!

by Mike -- October 12th 2011 -- long island, NY

Sprint has the best coverage in my long island ny area. Friends with Verizon complain of many dropped calls. Had been with tmobile for decades and move to Sprint was best phone decision and value. Customer service has been excellent. If you have a problem they take care of it right away. Sprint CEO could do a better job.

by John Arbogast -- October 7th 2011 -- Charlotte, NC

Absolutely my worst cell phone experience in my life. The coverage is horrible, the web access is slow and freezes often, my phone is horrible and the Customer Service is the worst. I feel more like I am waiting for parole than the end of my plan. I am seriously debating just paying the cancellation fee cutting my losses and going with anyone else besides Sprint. The Walmart prepaid phones would be an upgrade in comparison to what I have now. I can't wait til I get out from under this cell phone nightmare. Please Don't even consider signing on with Sprint. I promise you if you do you will regret it the rest of your life.

by Tom -- September 1st 2011 -- Woodbridge, NJ

I have had Sprint since 1999. The reason I chose them was the security deposit--it was half of Verizon's at the time. I have stayed with Sprint, because I have always been satisfied with the voice service. There were dead spots originally, but now I have service within 99% of where I go and this is all that matters to me. I talk to people on other providers and they are constantly dropping calls (Verizon included). I have had little experience with data, as I own a basic phone, but I get voice mails and text messages within a reasonable amount of time. As an FYI, my friend's Verizon flip phone died, and he is being channeled into a "smart" phone deal at over $100 per month. I understand Sprint is much less, but cannot verify. Finally, customer service is very effective when you call them. I just upgraded to the M360, and the speaker died after one week; after a few phone calls, they replaced my phone and gave me a $50 credit on my bill.

by Gary Munson -- August 19th 2011 -- Charleston, SC

If you are looking to change/start service with a different carrier, STAY AWAY FROM SPRINT. In a word, they are HORRIBLE. I am a four (4) year customer of mobile broadband service. In that four years Sprint has been substandard -really pathetic - on every single issue. Here is a short summary. I contracted for mobile broadband on a 2 year agreement. At the end of the 2 years my equipment stopped working. I took the card to my local Sprint office - who informed me that they could not repair it, they had no replacement for it - and, if I wanted to continue my service, I would have to buy a new card. I did so. Fast-forward 1 1/2 years - I receive a billing statement in the mail with an amount 4 times my normal bill. I call Sprint customer service - and am informed that my unlimited plan had been changed to a capped usage plan - without signature or agreement - when I bought the new equipment. The rep told me he would remove the charges and this would never happen again. 2 months later it did. I virtually never use my broadband account. I have DSL at work - and use this, instead. I remove the card from the computer when I am not using it - and no one else uses my card. Yet, somehow, I exceed the "generous" cap that Sprint provides. I terminated service. Sprint is charging me a $100 early termination fee. No contract - no agreement, yet a $100 termination fee. Please do not make the same mistake I did. Stay FAR away from this company.

by J -- August 8th 2011 -- Los Angeles, CA

3G coverage is pretty good wherever you..voice is ok, some dead spots.

by Rob -- July 25th 2011 -- Clinton, IN

The Reps in the Sprint Call centers are Great.

by Shawn Jimiait -- June 19th 2011 -- North Hollywood, CA

I had AT&T before I got Sprint. I Really satisfy with sprint. Coverage lot better Atnt. No drop call issue. Great customer service. Cheap plan. Call quality great. But only thing I didn't like android. It's not better than Apple. Love my both babe iPhone 3G & HTC Evo 4G.

by jon mailstrom -- June 13th 2011 -- chicago, IL

by b. scott -- March 27th 2011 -- Oklahoma City, OK

My $1500 mistake. In February I switched from AT&T and our iPhones. We were sick of all the extra charges and sky high bill associated with AT&T in general. I searched out all the different services here in Oklahoma and in the end Sprint was the most impressive (I thought). We went into the store and asked the rep to suggest the best Android phone on the market. We are told the Epic 4g is everything we want and more. We were told “it comes with 4g and it will be a hotspot for your laptops when you need it”. After about 3 weeks I started trying to call Sprint. I cannot stress enough how inadequate they are. Even though my 30 days wasn’t up every single rep reminded me that I would have to pay a $200 disconnect fee per line($400). Which would mean that I paid $800 for phones. A $297 first bill. And now, I am upset that we are NOT in a 4g area (all states surrounding us do..but they are not sure when we will get it, and btw Verizon already has 4g in Oklahoma), I am in roaming 80% of the time in the middle of Oklahoma City, the Hot Spot cost’s an additional $30 a line (though no one told me that until I tried to use it). I can’t send or receive messages a lot of the time in roaming nor do my calls come in.(One being that my son had hurt himself at school. Took over 4 hours to even get the VM due to being roaming or just serviceless). So basically, go to Verizon. Don’t make the same mistakes I have. I am stuck now, or i have to pay them a total of over $1500 to cancel in less than a month and a week after service start. (they sure did make sure to keep me waiting for stupid fixes till after my 30 days.)

by Tamara -- February 13th 2011 -- Canton, OH

I think that is Great , Me and my family have a family plan with sprint and we love it! We all got the phone we want , and we are always in playing with them . My Daughter loves her HTC EVO 4G . I think Sprint Is the Best !

by Tamara -- February 13th 2011 -- Canton, OH

I think that is Great , Me and my family have a family plan with sprint and we love it! We all got the phone we want , and we are always in playing with them . My Daughter loves her HTC EVO 4G . I think Sprint Is the Best !

by Aaron -- December 16th 2010 -- Washington, DC

I love the Pre. It's the best OS around. Sprint has definitely gotten better. They have the fastest network also! I kick my friends butts on download speed. The Palm OS is great (let's hope palm gets bought so they survive).

by Rehan Tariq -- December 16th 2010 -- IL, IL

not a good phone, messages are delivered too late, most of the time you have to switch off the phone to send the message. during messages it locks. too many error messages. sprint reprogrammed many times and even swapped with the same refurbished but same situation. sprint customer service is not taking care of this situation. i am disappointed with sprint customer service from the very beginning. At the time of signing they told me that my bill of "family plan" will be $129.00. but after 2 months they removed discount without telling me. now their service is bad. I should talk to BBB and write to media as well.

by Jane -- November 1st 2010 -- Boulder, CO

Godawful customer service. Will cancel my service this month. Trying to resolve a bill dispute required being on hold an hour and 54 minutes for the first call and spending another hour and seven minutes on the second call.

by Nelson -- October 9th 2010 -- Chattanooga, TN

I HATE sprint!!! I can't believe the company hasn't been closed down for fraud!!! I will go out of my way to let as many people as possible know what a terrible company they are!!!!! Sprint stole thousands of dollars from my family!!!!!

by k -- June 12th 2010 -- Washington DC, DC

Some of the worst customer service I have ever experienced. The representatives are not capable of handling much of anything and always transfer you to someone who is even less useful but considered an "advanced specialist" after checking some of the other review sites I feel stupid for even purchasing this poor excuse for cell phone provider.

by Kimberly -- April 26th 2010 -- Miami, FL

I signed up with Sprint over a year ago and I have been really impressed with the service, particularly with their calling network. Sprint advertises the only 4G network and I have to say that with the right Smart Phone, the speed and graphics are really amazing. Their $69 everything unlimited plan saves me from my overage fees as well as nearly $40 a month more I had to pay to keep an iPhone with AT&T. Their phone promotions are great and the general selection is better than I have encounter – I really love the abundance of smartphones at reasonable prices. The best thing is honestly their calling network –I have great reception anywhere I go and in Miami that’s something. But I know that having this plan and a great phone, in this day and age, is lucky. But there is an option being offered by Boost’s sister company, Virgin Mobile via Sprint, that has real potential to help a lot of people and should be getting more coverage. Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifiers can get both a phone and 200 minutes, with no fees or contract, for free with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this. I might not be low-income, but the savings would totally help me. While free is a bit much to ask of already loyal customers, maybe Sprint and its parents companies could offer something like this for $10 for everyone – new and old customers alike. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

by Michael -- January 6th 2010 -- Newport News, VA

Sprint was our second carrier and I knew was a very good choice at the fact when one of my siblings on our family plan accidentally tried to send a Multimedia Message the were warned that it would connect to the internet prior the the message sending unlike AT&T. The only problem with Sprint was when we went to Williamsburg I would always be roaming and could never get a reception which on Verizon we could. Overall Sprint is a nice service for a budget and your region if you have coverage.

by yeraldine -- December 22nd 2009 -- yuma, AZ

I absolutely loved Sprint. Ive been a customer for the past 4 years and I've never had problems. I was recently paying about $85 for a smartphones, compared to Verizon my brother was paying $110 for the same quality phone. I think Verizon's $30 data charge is ridiculous. I have great service with sprint wherever I go. I never have to worry about dropped calls. Their internet speeds aren't that great, but its rather good. Their phones are really nice and I would recommend Sprint all the way! The cheapest plans with amazing coverage.

by Gazment Selman -- November 11th 2009 -- Dearborn, MI

Best coverage, the newest phones, and great customer support (sometimes). If you ever have a problem ask to speak to their manager. If your problem is still not solved. Call back and speak to a different rep. If it turns into turmoil yet again, then tell them your considering to terminate your contract and demand to speak with the retentions department. This always fixes any issues I have.

by Alexis -- July 20th 2009 -- Kalamazoo, MI

In December 2007, somebody from Sprint accidentally canceled my service. When I called to find out what was going on, they had already given out my number to another customer. To make a very long, frustrating story short, I fought for a month to get my number back and they couldn't give it to me. They issued me a new phone number and gave me 15% off my monthly bills. That wasn't close to being enough to compensate for my heartache, time, and anger. Not to mention that I own my own business and my number that they had given away was on all my business cards. To add to the mess, nobody seemed willing or able to help me. This just verified their horrible customer service to me. Don't ever expect a call back from someone at Sprint who tells you they will. They are a nightmare.

by Jaz -- May 30th 2009 -- Gainesville, FL

by Devin -- May 28th 2009 -- Rochester, MN

by Eric F. -- April 22nd 2009 -- Wayne, MI

by randy parsons -- March 21st 2009 -- brigham city, UT

After many dropped calls with Sprint/Nextel Plans and the failure to provide customer service after many attempts, I am looking forward to the day that I can cancel my contract. I understand why so many people are frustrated with the customer service problems. I have never experienced so many problems with repeated calls to fix the same problems from billing, to website problems, and dropped calls.

by annie -- January 27th 2009 -- Baltimore, MD

My 10 year anniversary with Sprint is this month and I have been very pleased with my cell service, my direct connect, my plan, and with customer service. I have a hard time understanding why they are so low on the customer rating. It is my business and personal phone so it is used extensively and I really take advantage of the free incoming. I've only had 4 phones over the course of 10 years and they've always worked well. I am a "high maintenance consumer" of just about everything. If the quality isn't there, I make sure somebody hears about it or something is done. My husband has Verizon for business/personal and is always bugging me to join him on a family plan, but I'm not giving up my free incoming. He seems to have no more and no less issues with his phone than me. So I'm not sure what the deal is here, but to all those satisfied Sprint subscribers who are out there phone in and give some positive feedback.

by Marci Rowley -- December 1st 2008 -- Janesville, WI

I love Sprint service. I got rid of my home phone and am strictly cell just because of this cell company. I am on the simply everything plan, and I don't ever have to worry about any overages, roaming, or anything. I haven't had a problem with any dropped calls, problems with the phone, or anything else. I had Sprint about 6 years ago and hated it, so I was a little hesitant to give it another try. I was so pleased to see the service and call quality had improved tremendously since the last time I was a subscriber. I tell everyone that Sprint is where it is at with absolutely no worries.

by Marco Mercader -- November 9th 2008 -- Arlington, VA

I recently switched to Sprint from AT&T. I have much better coverage in the DC area and have been able to use my cell phone at multiple places where AT&T would not work at all. Customer service has been great, they even have a live chat using the internet that helps you get your questions answered right away.

by Peter -- October 17th 2008 -- Atlanta, GA

Sprint customer services is improving. I've been a customer since 1998 and have had my share of problems. I want to give them some credit though because the last few times I've called, they have made a point of addressing my issues in one call and they have been successful. Overall, Sprint offers the best value out there. Coverage has never been a problem for me and I travel a lot. With the plan I have now, "Talk/Message/Data 3000 Share," roaming is included, so I can get coverage in the sticks at no extra charge.

by Paula -- September 10th 2008 -- Bellingham, WA

Well, now thanks to the incredibly dismal and sometimes outrageously bad customer service from Sprint, AOL has lost it's first place position in the bad customer service contest in my opinion. It took me seventeen phone calls over a period of three months with ten disconnections by Sprint to get one of many problems solved with Sprint. This month, my two year contract is up. I want to call and cancel but am afraid of what may happen on their end as far as possible erroneous charges or perhaps even a mistaken contract renewal that I will wind up spending 200 dollars to get out of. Go with Verizon in the Western Washington region.

by Maninder Singh -- August 18th 2008 -- Pittssburgh, PA

All I can say about Sprint is that coverage is good, but the customer service is horrible. It was the biggest mistake of my life. I will never suggest it to anybody. I had AT&T for over 5 years. It has the best service with no problems. They even told me that if I want to get the data card I should go with AT&T or Verizon because they have the better service. I will suggest to anybody and everybody that never ever do a contract with Sprint unless you have everything in writing. Never take their word because they change them all the time.

by Na Dixon -- August 12th 2008 -- 11003, NY

My first month with Sprint Service was good. The following months are where it went from bad to worse. I have been a customer for over 5 yrs and had several cell phones with Sprint. I have always experienced the same horrible quality of service and coverage.

by samantha -- August 6th 2008 -- Los Angeles, CA

Sprint PCS Plans have the worst customer service ever. I cannot believe I put up with it for over 7 years. They are even trying to charge me an early termination fee when my contract was up. Service coverage was so-so in my new home, which is what made me finally switch.

by Ryan -- July 21st 2008 -- San Diego, CA

Sprint service works great for me pretty much everywhere. They have great coverage in most cities, the price is much better than Verizon's, and if you can get the best deal, you do not worry about them. The only reason you would want to go with Verizon is if you are worried about always having the best coverage and you do not mind paying for it. Otherwise, all the other major companies are the same in coverage. However, their customer service has got to be the worst. Actually Virgin Mobile has the worst, but Sprint is up there. You have to call in multiple times to get things done. But, if things work, then you are fine. Just expect to spend a few hours fixing a problem if one comes up.

by Paul -- July 11th 2008 -- New York, NY

I have had ongoing problems with my Palm Centro and the customer service at Sprint. The problems I encountered with the phone were: It was freezing up on a regular basis and not allowing me to make calls, the web browser would freeze up and the only way to use the phone again was to remove the battery and restart it, and the back light under the keyboard went out making it hard to use the phone in low light areas. I would not recommend the Palm Centro through Sprint. It's a shame, because the network coverage and speed are pretty good.

by Scott Brady -- March 14th 2008 -- Roscoe, IL

I've had single plan Sprint for a decade with no problems until I recently moved up to a family plan. It took a month to get the new lines activated, four months to straighten out the bill. Seems they didn't put all my lines on the same account and actually had them in different computer systems. I was billed separately for each phone at the family rate and had to have the bill corrected each month. Since the servers were not the same, the credit did not register correctly and they started collection on me for money I didn't owe. My number was registered in New York so all calls were charged a local surcharge (I live outside of Chicago). Changing the number brought the $250 cancellation charge even though it was sprint's mistake. Long story short, it took 47 phone calls, 10 letters, various emails, and over $2500 in credits to get the problem fixed. Customer service for this company has hit an all time low and I regret adding the lines. I will run from sprint when the contract expires!

by Ryan -- March 11th 2008 -- Somerville, MA

I have had a great experience with Sprint until this year. They increased their text message rates from 10 to 15 then to 20 cents per text. Isn't this a breach of contract. I was also signed up for the Vision plan for no apparent reason. That is another 15 dollars added to my bill for something that I do not use. I have not been reimbursed the full amount but I am still fighting. I will be searching for a new service provider once my contract expires or I am let out of this one. A dishonest company will not have my business.

by mario -- February 26th 2008 -- mcallen, TX

Sprint has horrible customer service, they charge on things that I don't even ask for plus they also switch my rate plans without my permission. As for the phone it freezes all the time and I finally switched over to another carrier. I've been super happy with this other carrier and I wish I would of done it long time ago.

by David -- February 24th 2008 -- Minneapolis, MN

I have been a sprint customer for over 6 years, but lately their customer service has been horrible. No wonder they are losing customers like mad. A friend started sending me text messages last month. I used to have unlimited texting for years, but canceled it a while back when I wasn't using it anymore. It was part of the picture package that stopped working properly for me. Most times I would try sending a picture it would fail, and I got tired of dealing with their customer service trying to get it fixed so I just canceled it. Anyway my friend started sending me text messages, so before it got out of hand I tried looking up what they were costing me on their website. While the number of messages used was listed, it gave no cost. NO WHERE on their site could I find a per message charge listed. I opened my bill this morning to find a $170 text messaging charge. I was floored. If unlimited was $15, I figured this was going to cost me 2-3 times that much, NOT MORE THEN 11 TIMES!! I called customer service at 8:00 am on a Sunday to spend more then 20 minutes on hold, only to finally be connected to a foreign operator who's English was unintelligible, and her concern for me non-existent. She refused to do anything about this charge. If the price was known to me before hand I would have to except this, but I made a valiant effort to find that charge, and it was not on their website or my previous bill. I switched to T-mobile today. I hope the reviews for their customer service is as good as I've read and stays that way for a long time. I also hope the stories I've heard of sprint losing customers like mad lately is true, and they are not around much longer.

by A -- January 8th 2008 -- Bronx, NY

I've been a customer of Sprint since 1999. And I'm am so disappointed that I have switch carriers now. The customer service is the worst. I was simply trying to renew my plan with 5 lines since Dec 07 and I've had one problem after another. They added bonus mins to 2 of the lines and said because of the bonus mins their plans were renewed for 2 additonal yrs. Which is absurd. I've had the explain the story over and over again with no notes being made to my account. And when I said I want to cancel my contract, I was conveniently disconnected. Called back and was on hold for close to 45mins. Sprint was great because all of my family member had Sprint, so the in calling came in handy. Now I'm convincing all of my family members and friends to make the switch. They really need to work on their customer service for they will soon be out of business.

by David Schaal -- January 7th 2008 -- Omaha, NE

I've been with Sprint PCS for about 5-6 years. I used them because they were the first to support my home town and the major cities where I usually worked. From the outset, I've had repeated problems with getting a signal. Once it has a signal, from my viewpoint, the reception is excellent. Bear in mind, that I use a rather simple phone, as my needs are just voice communication. Of late, the signal issue seems to have increased. Calls to customer service provide polite responses, but only lame excuses and no solutions. When I stop in at a Sprint store, the staff seem only barely able to drum up enough interest to hear my problems. Of course, if I were to buy an new and expensive phone, or new service... I have become very annoyed that I am in extra-cost roaming or no signal at all in the lobby of a building while people around my are chatting away on their own (and I suspect non-Sprint) cell phones. When I walk outside, the service is fine again. Why am I affected and not others? Hmmm. Add to that the fact that I've lost coverage traveling along Interstate routes out west. At least they could provide coverage along our major highways! We had cell phone connection in midst of the vast Serengeti - what's wrong with Sprint? All said and done, my contract has ended, and I'm off to try out their competitors. Sprint will not be on my list.

by Darrell Valance -- December 29th 2007 -- Hazlet, NJ

I used the Treo 755 for 30 days to replace my t-650, which always had poor quality. Although, the t-755 offered a new design feel and updated software and added programs, it offered no worthy reason to upgrade to it. The speaker volume was as poor as the t-650 as well as call quality and coverage. Both phones were used on the east and west coast. The palm software was nice and easy to use except when it crashed and needed to be powered off to reset it, a task performed several times daily all at the worst of moments. In short, the palm version of the Treo has performed so poor that I have returned to my pre-PDA phone and have not had one problem. Sprint would never acknowledge the phones poor quality in coverage or call service. For that, sprint is a poor provider that may not be better the the rest but should be skipped over all the same. Hope this helps in finding your future cell.

by Hate Sprint -- December 13th 2007 -- Fremont, CA

5 month with Sprint. Bad coverage inside house. Phone heats like an iron, while charged when there is minimal signal. No customer service - wait 1 hour, then the rep may disconnect accidentally. No call back. Can only reach them through local Sprint store or when you calling sales. I would recommend to stay away from Sprint, unless you are living in the area where they have good coverage. I am just wondering where that maybe, it is not in San Francisco Bay Area.

by ben -- December 12th 2007 -- San Diego, CA

I've been with Sprint PCS since Dec 1996 since the first day they launched in North America. Since that time, their quality of service (customer, phone quality) has diminished. Since that time, they've upped their prices and fixed it to match their competitors. Over time, they have provided even less to the customers per dollar. I'm speaking of 1996 and 97 prices. Their marketing department has played a major part in making customers believe they're getting more for what they paid for. They have gone back on their written promise on my contract and depending upon who you speak to have a different understanding of the services they are to provide as far as phone warranty issues. The last time I had to get my phone in for service, they took 6 weeks to get it back to me without a replacement. My contract specifies that my phone is to be replaced promptly. Because I am a pioneer member, I have a low monthly charge so I stick with Sprint but they are no better than any other services.

by Mark -- December 3rd 2007 -- Boston, MA

Of all of the cell carriers I have used for the past 20 years, Sprint is by far the worst. The coverage is spotty and the customer service is terrible. I called Sprint in November to inquire about the date my son's phone contract was up and was informed that he was month to month and could cancel without penalty at any time. I opened my next bill and found a $150.00 cancellation fee on it. When I called Sprint back, they claimed that there was nothing on their screen to note this and they would not waive the fee. How is that my problem? The further infuriate me they now say that his 2 year contract was up a week later and had he waited a week there would have been no fee. If you want lousy service and prefer to deal with lying customer service people then Sprint is the one for you.

by JOHN custemer care -- November 27th 2007 -- oak harbor, OH

Free roaming, not free!! Dropped calls allover!! Warranty no good!!customer service is good for first few persons.. Then transferred the call to where you down!! They cant hear and hang up!! Faster to drive 50 miles and much more fun!!! To call customer service in store on speaker phone and get 8 or 15 people to stand and hear and see $500.00 bill for $60.00 phone and screen in store to let all customers know what lyres, thieves they are!!! And show outrageous bills, then get hung up on, in front of 15 to 20 new customers. On as cops are on the way but never show.. Found out they are called alot!! Then do same at next sprint store.as customers walk out seeing cant dispute bill in the U>S>A> supervisor on vacation till 1st of year. Please leave message will do this twice a week till they let me out, with out $300 fee not authorized ,over on minutes each month talking with sprint, charged for text they sent me.. Had to call each day now just go to store.so all can see true sprint colors. Was fine for 3 years, till time to get free phone, in Fremont they had none showed them was being charged roaming well they fixed me $069 per min $575.00 that month then about $200.00 each month after I ask to see who I talked to sent same bill 6 times..no call detail just same bill 6 times just want out,cant take lies, any more will be calling from a different store, screaming what thieves sprint is.. Seems most people already know and wish me luck sprint stinks lies steeling my money! Dropped calls allover! Way way over charged then say very sorry!! They certainly are a sorry phone company. And they know it..SEE YOU TOMORROW you very sorry anything else I can help?

by Alice Borthwick -- November 17th 2007 -- Fort Collins, CO

Sprint has acceptable coverage and excellent call quality. I will not renew thier service The plans all include free roaming, yet phone tells you that call will be roaming, and must make an extra key stroke to confirm you want to make the call. I suppose to discourage use off their network. They have increased their text message rates twice since I started my plan, not at $.20 per text incoming or outgoing. A good way for extra profit. This is a sore point with customer service. When you ask how they can change your contract rates, they tell you they will look it up, then when rep comes back on the line, they tell you it was in the fine print of a bill several months ago. Then they tell you go ahead and cancel. We will charge you $200.

by Jenna -- November 12th 2007 -- New York, NY

I have been a Sprint customer since purchasing my first cell phone almost ten years ago. When I first had my phone, I encouraged all of my friends to join Sprint. However, since Sprint and Nextel have merged, I have had nothing but headaches. The service is terrible. I regularly get voice mail notifications of calls that never came through. Their website NEVER works, which makes on line bill paying a nightmare. The final straw for me was the customer service I received most recently. I was put on hold for 20 minutes, hung up on, cut off in the middle of my sentence at one point, and had to deal with an obnoxious and rude supervisor. I will be switching to Verizon as soon as my contract expires. I advise everyone to do the same.

by Trudy -- October 31st 2007 -- Bend, OR

I have been with Sprint for 4 years, and have had it with their service, both on the billing end and actual coverage end. We roam at our house, and calls are dropped constantly everywhere else. Have been waiting to be out of contract and just found out ours was "renewed" in June. Huh, wonder who did that, wasn't me. Of course it's my word against them, so I'm out of luck. Verizon just came to town, I'm paying the grand to move my five lines and get out of cell phone hell. Please learn from my mistake, don't cost yourself an early termination fee. Go anywhere else but Sprint/Nextel.

by Michelle -- October 20th 2007 -- San Francisco, CA

Sprint PCS is a hassle and a total ripoff. If you ever need to call customer service for any reason, don't expect them to know how to help you, let alone answer your call in less than 20minutes. They have the worst reception!! Each time I attempted to call my voicemail, I had to hold for about five minutes because they had found "recent updates" that needed to be installed. There was no way to avoid this. It wasted my time and I was charged for the minutes. When you ask to speak to a manager (because the last three times you called, noone was able to help you), they just transfer you to any other representative who has no clue you intended to speak to someone in charge. When you finally do reach someone that can possibly help you, there suddenly is no record of any other problems you've complained about in the past, or promises that have been made to you. RECORD EVERYTHING!!! Get reference numbers for every transaction, names and ID numbers from every person you talk to. Otherwise it is like you never called! Better yet, DO NOT SIGN UP WITH SPRINT! I was lucky to get out...

by Eric -- October 18th 2007 -- Indianapolis, IN

I have been with Nextel/Sprint since 2002. The reason we are with Sprint now is they offered a switch over to Sprint from Nextel and my wife hated the nextel phone, the coverage was bad too. Sprint started out ok, but ever since I have had them, I couldn't get calls at the fire station, but I figured that was the building. I have never received a lot of calls at home, but about 6 months ago I started a part time job doing more work at home and then I started noticing terrible service at home. I started to call the CS and got treated ok until I asked if they would let me drop out since they could not give me coverage at home. Their tech called me and said yes I don't have coverage at home and yes I was correct that it wasn't getting better and they had no plans to improve coverage at my area. I called back and asked to be allowed to drop Sprint to get a service that can cover me at home....They wouldn't let me go and started asking me questions like, why are you just now calling and reporting this, why did you switch from Nextel....and other questions. I told them, forget it, I was leaving as soon as I could and that is next week. Do not know where I am going, but please do not use Sprint, they are not what they claim and are not customer friendly, they do not keep their word.

by Pamela -- October 17th 2007 -- Lapeer, MI

I have been a Nextel customer for about 5-6 years and ever since they merged with Sprint, it has went down hill. I found myself not using the 2way from Nextel. So I decided to switch to Sprint and give them a try. I have had nothing but problem after problem. I ordered the phones over the phone. They sent me the wrong color. So I used the one they gave me until my new one came in the mail. After about 3 weeks, they kept telling me that it was sent in the mail. It never came. So I had to call yet AGAIN and come to find out, of course...It was never sent. So they finally sent me the one I ordered. I have had so many little things go on on my bill. To call them is a horrible experience and I don't wish this upon anyone. The people they hire to answer the calls, they speak English but it is still VERY hard to understand what they say. If a representative tells you something you don't agree with, hang up and call again because each time you call you get a different answer! I don't try to be "that" annoying customer on the phone, but come on! I had one question about my bill, and they transferred me to about 3 people to find out if my one time charge of my equipment included 2 or 3 phones. Is that so encrypted in my account that they need to transfer me to different people? Sorry for ranting and raving. But as on hold with this company... Im weighing the choice of just canceling my account with them after I have only been with them just over the 30 day mark... The CSR tries to get me to "extend" my contract... Are you kiddding me?

by J. De Phillips -- October 14th 2007 -- Annandale, VA

I am in cell phone hell and I want out. Sprint Customer Service is the worst. I have been a customer for over 10 years. I can not wait to change service. I have been waiting for our plans to run out for 2 years, so I could switch, and although 2 out of 3 of our plans should be eligible to move on, I have been told that that is not the case. They renewed my service several times without notifying me. I have been repeatedly lied to, have been put on hold many times for over an hour, I have had to repeat my problem each time I call as if they had never spoken to me. I have been told that their technical department will follow up with me on a problem and then never hear back. When I needed to take advantage of the replacement plan last year, the phone I was sent did not meet my needs. Most importantly I could not read the keys or the screen without my reading glasses. This was not a problem with my original phone, they did not feel that this was in issue the required them to send me a more suitable phone. Since my plan was about to expire I decided to wait to just pick out a new phone at that time. When the time came, I was told that I was not eligible for the discount because my contract was renewed when I got the replacement phone. My phone was turned off twice a week for a month while we tried to solve a problem with my bill even though each time I call back they promised that they would stop turning off my phone until the problem was resolved.

by Bo -- September 27th 2007 -- Indianapolis, IN

Besides all the times that I have been hung up on by Sprint, the times that I do get through to someone they generally don't speak English very well and I have to repeat myself a thousand times and that is just to get to my account. They haven't been able to port my numbers over for a month. Every time I call to check on the status of the port, it is a minimum 30 minute call, they say that they will call me in a few days to let me know that it is complete. I have never recieved a call back. I have spent hours dealing with Sprint this first month and I haven't talk to a single honest person there yet. When I do talk to a manager, they don't even talk to you. They have some corporate line that they tell you without listening to you. I have had some pretty bad customer service in my time, but this has to take the cake. How can Sprint still be in business???

by Tom -- September 25th 2007 -- Seattle, WA

I dropped sprint like a bad habit. After trying to actually re up my commitment to them for another two years, they ended up canceling my order. I spoke with 2 very ignorant and idiotic "order verification" people then 2 very unsympathetic customer service people. No one had their facts straight and didn't care whatsoever that I was dissatisfied! Then they had the gall to charge me a $150 early termination fee...which was completely inappropriate. That only took 3 customer service supervisors and 2 letters to the CEO of sprint for them to finally back down. I'll never go back to sprint. Very happy with t-mobile!

by Anonymous -- September 22nd 2007 -- Snow Hill, NC

I've called Sprint numerous times about reception and dropped calls. After approx. eight months a tech. called me and said the satellite on the tower was bent upwards. Now they send me offers and ask me to stay. Horrible customer service! All they do is throw your contract up in your face. I only have ten weeks left on my contract, and I'm changing.

by Jay Hanna -- September 17th 2007 -- freeport, NY

Sprint has really been a disappointment, the coverage is so so, the call quality is actually pretty good, but the customer service is actually the worst I've seen in any type business ( not just cell phones), they kept charging for service accessories i did not request or even used, and when i pointed it out to them they would remove it for one month and put it back and say i requested it this went on for a year and a half, and they would only remove the charges on the most recent bill( i had to pay for the other 2 or 3 months) and get this when they finally noticed i was checking my bill they renewed my contract because they said i changed my plan. LOL .THEY ARE THE ABSOLUTE WORST>

by David Harris -- September 7th 2007 -- Meridian, ID

We had sprint for 2 days and were unhappy with the results. We are now attempting to cancel the service within our 30 day trial and are having a horrible experience including spending over an hour on the phone (most of it on hold), being transferred to invalid numbers, and being charged things improperly. Sprint's customer service is proving to be a nightmare.

by Mark -- September 4th 2007 -- Oklahoma City, OK

Sprint has awesome call quality and great phone services. If only they would put a little of that effort into their customer service, and moral standards. I'm leaving Sprint because of horrible customer service, and the fact that they extended my contract without my consent.

by Luv -- September 4th 2007 -- st paul, MN

I've been a sprint customer for almost 4 years now. Recently I place an order for a new line/phone. Ordering online was free shipping and free activation but I waited for days and saw nothing. I went online to check the stats and it was cancelled. I called Sprint customer service line and was placed on hold forever. I called back, reached a sprint representative to see what happen with my order, they transfer me to 8 different people this happens over and over again.(((when i reach them they tell me to hold while they check the problem, but they never come back and i end up getting disconnected))) Through out my four year reign with them luckily I didn't have billing or phone problems. Now I finally understand what my friends are going through. My take on them is if you want great customer service Verizon, AT&T, and maybe T-mobile( I was with them when they were called "Voice Stream" at that time they were terrible but i heard that T-mobile is got better now) Verizon and AT&T were good to me they took care of me and never put me on hold for so long. I'm only with Sprint because I like their free incoming Min's but I am looking forward to go back to Verizon as soon as one of my contract ends. I hope this helps...

by Justin -- August 19th 2007 -- Kansas City, MO

I've had sprint for about 5 years now. While the coverage is pretty good, I hate everything else about sprint!! Sprint has the worst customer service I've ever encountered and I get over charged nearly every month! If you thinking about sprint because you might get a good deal or a "cool" phone... Just consider 2 years of cellular hell while you're under contract!

by Cece -- August 16th 2007 -- cincinnati, OH

Everything was fine, until I made my deposit. I called let’s talk; I had to request a conference call w/ sprint to pay the deposit. Then I was told the phone should be active in a couple of hours, and to call back then. Called back, this rep then made me aware that the order was processing improperly. The rep said they "fixed" the problem and give another 2 hours. I called sprint to verify deposit was posted and account was valid. Sprint verified everything was ready in their systems and they were just waiting on a device to be active. Called let’s talk back after 2 hours, the rep said the system still hasn't verified deposit w/ sprint's systems. Called sprint to see if anything would keep the order on hold of delay, same info given... Everything shows ready. Called let’s talk back, this time I was told the order was waiting for a credit check. I explained to them I already had a credit check and paid the deposit. Rep kept me on hold over an hour, came back to tell me the deposit isn't shown in their systems. Rep told me to call the bank w/the authorization code and tell them to pay that deposit. Being that I am the banks call center rep, there was no need. I explained we (the bank) have already authorized the charge and it's paid. Not to mention, the bank provides the auth code, so in order for the merchant to have it and provide it the bank already paid it! I held again, and she came back and told me the deposit needs to be credited back to the card and paid directly through let’s talk. That would take too much time, especially since I requested 1 day shipping that cost extra. Called sprint for other options, they offered me a much better deal and even gave kudos to the great sprint rep that assisted me. Last call was just to request a refund of shipping charges. Being a call center rep I have learned a lot from this experience, and how it feels to be on the other side of the problem.

by Liz Graffius -- July 31st 2007 -- Greentown, PA

I love sprint!!!!!!!!!!!!!! It is the best!!!!!!!!!!!!!!!!!!!!!! The phone selection is perfect and not as confusing as other wireless carriers who offer too many phones and options!!!! Sprint plans are just perfect and simple. I rate the customer service a five, because when I first switched to sprint from t-mobile they were so nice.....now they have these dingy women working who I really do not think are trained or are just temp.s'.......I hope!!!!!!!!!!!!!!!! I went to get approval for a second line of service which is impossible with sprint and Verizon, (not t-mobile.....which, I do miss about t-mobile and Cingular!!!! They actually put me on hold for over an hour......was I sitting there on the phone??? Heck no.....they were on speaker......they were just messing with my mind, because I told them if they did not allow?: me to buy a second line then I would just switch to Verizon........and after reading the reviews, I understand!!!other than that infantile behavior, I still love sprint!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I really love some of the male employees!!!!!!!!! They know what they are talking about!

by Deborah Turney -- July 30th 2007 -- overland park, KS

Sprint phones are less than up to par but serviceable. The phones themselves cost a fortune and even for someone like me that has been a customer for 6 years signing a new contract is the only way to get a new phone without offering up a limb. The worst of all is sprint's customer service. If you call after 5pm ks time you get a person in India who is under trained and has no ability to solve your problem. If you take the time to go to a store, you get put into a line and wait. It usually takes a minimum of 30 minutes to get any help at all and then they tell you you need a new phone. Of course you have to sign a new contract in order to get a minimal discount on a phone. If you choose not to sign a new plan you might as well have told the rep to kiss your a** because that is how they react. I hate having sprint service but when I first got my phone this had the best coverage and each year, I shop again. Eventually, I hope to find a company with the coverage and plan I need.

by pat -- July 26th 2007 -- oceanside, NY

I am very dissatisfied with sprint/Nextel. They gave away my cell # to someone else and I had to be on the phone with customer service for 5 days, before I finally got it back! Sprint and Nextel are not communicating and merging their information together and I had to suffer for it. I live in a very busy area and I am not satisfied with the cell reception and dropped calls. I have so much more to criticize, its ridiculous.

by konrad -- July 25th 2007 -- gautier, MS

Sprint is just an overpriced joke. The customer service sucks and they need to get some people in their that know how to talk to people in English.

by heather -- July 25th 2007 -- gautier, MS

I am very disappointed with sprint. They have never shown concern for me as a customer and if I wasn't under contract I would not still be with them. I have 4 phones and two of them have broken within 2months of purchasing the phones. They are cheep and it takes 20 minutes to talk to them. I have had customer service ask me to call back after I have waited 20 minutes for customer service because she did not feel like I did enough research before I called customer service. I am not supposed to do the research she is.

by BD -- July 24th 2007 -- Denver, CO

Sprint's service has really gone downhill lately. I have been with them for 3 years. Within the last year, my phone (Treo 650) flips into roaming all the time. I drop calls constantly and voice quality is crap. My coworker has the same Treo 650 also and he is experiencing the exact same problems while at the office or at home. We've both updated our phones with the latest OS and updates, but the problems continue. Frankly, I think sprint is just not what it used to be. And, if Cingular has a 5 year contract on the iphone, even though the rest of my family has sprint, I'll probably be switching to Cingular.

by Daniel -- July 18th 2007 -- Los Aneles, CA

I had sprint for 2 years and it was the worst cell phone plan I have ever had. The customer service was horrible, my phone would have full signal and I was unable to make calls. This was a frequent occurrence. I hate sprint. I thought it would have improved when they merged with Nextel but they didn't and they still haven't.

by Latoya Blackburn -- July 18th 2007 -- Germantown, MD

Sprint customer service is absolutely awful, they have messed my plan up at least 5 times in 3 months. The Representatives does not live up to what they say they are going to do to correct the problem, supposedly they are suppose to put everything in the computer however the Representatives don't, I was charged 190.00 for a telephone bill and in less then 2 weeks I now owed 490.00 all because the Representative that I spoke to did not correct my plan the way she was suppose to giving me 2100 min, she was suppose to give me 2400min. There customer service is rude and so are the managers and supervisors, I have been a customer with sprint for so long and for them to even treat me the way they did, sprint did not live up to the contract, they told me that I would receive these additional minutes if I signed for another two years and I never received the minutes at all so now I'm stuck with a 490.00 phone bill from this crappy company, my contract is not up until may of 09. I should have listened to people when they told me to not use there service, and on top of it the customer service automated phone systems keeps you on hold for at least an hour before anyone even picks up, it's ridiculous.

by Helena -- July 18th 2007 -- Orlando, FL

Sprint sucks! I have been a sprint customer for approx. 8 years. About 1 1/2 years ago my lg phone was stolen; and had to have it replaced Through their equipment protection program. It took almost an entire 7-10 days to get a replacement, which did not work, so then I had to get a 2ND replacement phone, took almost 3 weeks to get a phone! Finally got a replacement the Nokia, which worked fine. However now 1 1/2 years later, my Nokia flip phone broke. Sprint assured me last time I renewed my 2 year contract that if my phone broke it could either be fixed or replaced in their retail store! Well when Nokia broke when to a sprint retailer and was told it would take at least 4 business days to fix since they now subcontract out phone repairs. Drove to a another sprint retailer who used to fix & repair on spot; however was told they had stopped repairing phones on premises approx 6 months earlier. Asked if I could just get the cheapest phone in stock rather than go through replacement. Was told I was 2 weeks away from being eligible for a free/new phone. They would not waive the 2 week time period. Must go through replacement/insurance process. Called asurian sprints insurance company, paid the $50 was told a Nokia would take 10 business days to receive as they were out of stock! Explained that I could not wait 2-3 weeks for a phone, so the nice lady told me she could send out a lg phone immediately which I said fine and gave them cc# for $50 charge; also extra $15 too ship phone 1-2 day express shipping. Was told I'd have phone by Tue. Well Tue night after not receiving phone by ups called assurian to find out why I do not yet have a phone? Rep says "I cant see that it was shipped"??? I said well give me the tracking # he says "on express shipments we don't get tracking #s immediately" I asked him well you ship with ups right??? He says yes! My response was well give me the tracking #! He says I don't see a tracking #. Here it is wed and still I do not have a phone, but also my phone was never shipped on Friday as they said it would be! Now I am off to find another carrier.

by MK -- July 17th 2007 -- Chicago, IL

I have been tremendously disappointed with sprint as of late. I had issues with calls being dropped when I lived in my college apartment, which I thought was due to the old building in which I lived. My phone now drops calls at least three times a day in my new apartment, which is not an old crappy building. I have to make almost all of my phone calls outside, and there's nothing like being in the middle of an important call (phone interviews, conference calls, getting directions, etc) and having the phone either cut out, rendering every second syllable incomprehensible, or having the phone drop the call completely. It's infuriating. I'm getting rid of this. P.s. The sanyo phones are pretty good. I've dropped mine probably 100 times, and the only time it broke was when I dropped it down a flight of concrete stairs. Craftsmanship.

by Robert Gaines -- July 14th 2007 -- Santa Clarita, CA

Sprint pcs has gone down the drain. I've had their service for over 10 years now and I'm fed up. In the last year or so, no matter what phone is used, calls are regularly dropped or there is lots of noise in the signal. Customer service has really fallen off too. Used to be you could call and get help over the phone from a friendly customer service member. This doesn't seem to be the case anymore. The representatives are rude, under trained and unwilling to help. The most help I go on my last call involved someone reading off a cue card and wouldn't say anything else. I asked to speak to the supervisor and she read off a different cue card refusing to even attempt to resolve my issue. I'd recommend staying away from sprint if you have a choice. I am now on the hunt for a new provider.

by Marissa -- July 12th 2007 -- Roseville, MN

They have the worst customer service ever no one speaks English and there always right about your bill the customer is always wrong and they will let you know that. There very rude to you they don't care about there customers at all just the money there phones are very very expensive. They only offer 75.00 off a new phone after the first year then 150.00 after the second year there horrible, that's nothing when you see the retail price of the phone. I would highly recommend t-mobile there wonderful and meet every need I have! Do not go with sprint!!!!!!!

by Hoku Lewa -- July 11th 2007 -- Honolulu, HI

Everything is great at sprint until you have to actually call a service rep. First of all it's almost impossible to get a hold of a rep. However, if you are potential new customer, sprint will never put you on hold and do everything they can to sell you a plan. If you are an existing customer they could care less.

by disgruntled -- July 10th 2007 -- carrboro, NC

I can not wait till my time is up. I have been a customer for many years. Here is a list of the issues that I have had:1) degrading services over time / increasing cost over time. 2) billing for items previously included in the base rate while keeping the base rate the same. 3) horrid customer service. They tell you that they can not do that ... With a smile. 4) lies. I do not like my company to lie to me. 5) after years, I still roam in my own house. 6) refusal to work with issues. 7) billing hassles / extra fees

by Isabel -- July 7th 2007 -- San Juan, DC

I have been with sprint since 1999. Never downloaded ring tones or games. Last year my cellphone was stolen. I thought I had left it at my office. I waited two days and someone downloaded $400 in ring tones and games. I called a thousand times to cancel this stuff. I had to pay the bill in full. For the next three or four months my bill had extra charges for things I didn't download or calls I didn't make. Then charges for internet connexions I didn't do. All of this were calls and long hours talking to representatives. Yesterday I received a letter from sprint saying that my wireless service would be disconnected on July 30 because I have been calling too much.

by CL -- July 5th 2007 -- South Haven, MI

I had Nextel and change to the family plan with sprint. I can not wait until the contract period is complete. I will not sign with either company. I am considering paying out, just to get out of this service. Sprint charges for use of Nextel towers, and vice versa. Customer service has been of no help. Dropped calls all of the time. Sprint needs to go back to the drawing board on it's service and air space. Disappointed! Would never recommend either company (Nextel/sprint)

by ELLIS -- July 5th 2007 -- yuba city, CA

I have been with sprint for 1 1/2 years and every month I have a problem with my bill. I waste at least an hour of my time while they try to figure it out. They always say sorry they have fixed the problem, it wont happen again, but I get the bill the following month and guess what I have been over charged anywhere from $3.00 to $64.00 so keep an eye on your bill, they will rip you off!

by Brian Bowman -- June 28th 2007 -- escondido, CA

I was a Nextel customer, and changed to Sprint. They are a complete disaster. The phone service is fine, but customer service is just trash. After getting my phone, I started receiving other phone bills for other phones that had my address attached to theirs. These were accounts from all over the country, and they were given my address. Sprint refused to believe me when I told them this, so I had to email them scanned copies for proof. That didn't fix the problem, so I had to call the numbers of the bills I was getting to let those phone users know that sprint was sending their bills to my address. There is still one account being sent to my address, even after a year!! I pay my bills online, and sprint decided to take that information and set up an automatic withdrawal payment without my authorization. I ended up with a duplicated payment. I'm now trying to make sure they don't use my info to pay any of the bills they put my address on. Their "customer service" is nothing more than flunkies trying to up sell, and I'm still waiting for someone to fix my problems. I'm going to dump sprint, and try to get the FCC to look into their business practices. I will never recommend these jerks to anyone; the prices are competitive, but not worth the hassle.

by Lonnie Brame -- June 19th 2007 -- Henderson, NC

Sprint is the worst in customer service I have seen. I took me 5 days to get in contact with someone. Put on hold for 30 minutes at a time, and hung up on during the wait. I was over charged and charged for services I never asked for.

by Bo -- June 10th 2007 -- Columbus, OH

Overall, sprint's data plans are good and coverage is good as well. Where sprint fails miserably is its customer service. I am on my third Treo since December (I don't blame sprint for this) and were it not for the fact that I purchased the phone at IMO, I would have long ago left sprint. The few times I visited the sprint store for phone problem diagnostics...let's just say that their ads do not reflect reality when it comes to customer service. I was with Verizon for about 10 years before switching to sprint and Verizon's customer service beats sprint's hands down. Not even close. Sprint customer reps take a black and white approach to service and also act is if they could care less if you are remotely satisfied. I was at the sprint store last week with my latest Treo problem (stay away from the 700wx) and I could not believe the number of ticked-off people at the store. I mean folks were actually cussing out the sprint employees...and frankly, they deserved it. Unless you are a business user and need data services, stay away from sprint (you'll save a lot on aspirin).

by Darrell Rose -- May 8th 2007 -- Longwood, FL

I work for one cell phone service provider, but can't live without my own Sprint PCS coverage. Honestly, it has the best options, best Night & Weekend start times, nobile to mobile. It's Great

by Charles -- April 30th 2007 -- Charlottesville, VA

We were told that Sprint PCS had excellent coverage. What a laugh. Sprint works sometimes, and even calling 911 is a 50/50 chance of not getting through. Service is poor and they refuse to exchange a phone that has had one problem after another. We miss calls, can not get service, and it will not roam to a tower if you are standing next to it. Quality of the call is poor and don't even bother calling customer service. They treat you like the village idiot and never fix the problem. Never use the Sprint system if you want reliable service, calls and customer satisfaction.

by Hey -- April 19th 2007 -- Warrensburg, MO

I hate Sprint. From late text messages, late voicemails, dropped calls, poor customer service and overcharges. I had to check my bill, line by line, every month for bs charges. And sure enough, I would find them, every month. I asked many Sprint reps why I always get late texts or why my texts just wont send certain days. They always say that they have never heard of that problem and try to get me to buy a new phone. The reason I bought THIS phone is because they told me it would fix the texting issues. I soon realized that it is not a phone issue but a Sprint service sucks issue. EVERY person that has Sprint that I have talked to has mentioned and complained about the texting problem, so I just found it extremely odd that Sprint claims to have no knowledge of it....

by DK -- April 17th 2007 -- C, OH

I switched from Verizon becuase of multiple billing problems and rude customer service representatives. I am already having the same problem with Sprint. I was charged for activation twice on each of my lines and roaming on each line, even though I am on a nationwide free roaming plan. The customer service was no help and could not assure me that my next bill would be correct.

by Christy Najera -- March 23rd 2007 -- Groves, TX

I have had sprint for the last 5 years. I have never had any problems with coverage or call quality. This is extremely important because I live in an area that was impacted by recent hurricanes--sprint was one of the only carriers to have continuous service in all the different evacuation routes. Obviously this is a time when I needed sprint and they pulled through where other carriers fell short with their coverage. Customer service has always been pleasant and done what they could to help me--I recently had some problems with the Sanya 2300 not holding a charge and was outside my 1 year warranty by a couple of months--I also was looking to upgrade--sprint cs waived the full price of the new moto q and let me have 2 for the "new customer" price without one "this isn't fair" coming out of my mouth!! I do have to admit they have said "you will see that credit on your next bill" a couple of times and I still had to call back but when I called back it was no problem what so ever!!! I do wish they offered more bundle packages with their optional features to save their customers some money but overall--after doing extensive research--they do have the lowest plans with the best included features ever!!!

by crystal -- March 11th 2007 -- vista, CA

They have decent coverage, however, everything else sucks. I am always finding out about secreat charges and rate changes. If a problem occures, it takes hours on the phone with ther customer sevice to get any answers, or to even attempt to fix the proble. They they always say that you will have to weight for the next bill to fix it, but you will have to pay for the overages, new charges, right at that time.

by adam -- March 6th 2007 -- Flagstaff, AZ

Sprint is absolutely horrible. I have dropped calls everywhere, in the past five months they have overcharged me by $240.00, customer service is rude and condescending if I can manage to get a hold of them, I've canceled my power vision upgrade 3 times now and it is STILL showing up on my invoices. Maybe it's just Northern Arizona that has these problems because everyone I talk to in the area agrees but people on the Internet don't. If you plan on signing on with Sprint don't accept any "free" upgrades because they WILL charge you for them and watch your invoice closely. I just paid the penalty to get out of my contract. I figure it will be cheaper than having them swindle me for the next year.

by Mike -- January 31st 2007 -- Atlanta, GA

I've had Sprint for over 10 years now because everytime I fart in their direction, they renew my 2-year contract. The customer service SUCKS!!! Their coverage seems OK, but all of the companies seem to have OK coverage. Customer service is what makes a company stand out, and Sprint is horrible.

by Monica -- January 30th 2007 -- Detroit, MI

Upgrading Sprint PCS's customer service department from Tunisia to Canada still isn't helping me. I had a problem with a check, but the poor girl could not help me because she didn't understand American banking. Please just refrain from telling me that...it just made me 100 times more mad at you. You can't make up for what you ruined during the first part of the 2-year contract. I hope someone from Sprint reads this, not that they will. They can't even understand when I send an email to customer service or pick up the phone and call. Please stay away from Sprint.

by Joel -- January 24th 2007 -- Sacramento, CA

Sprint is not good at all!!!! The texting is horrible, and my calls are always dropped. Do not get it.

by tracey -- January 16th 2007 -- jamaica, NY

Sprint has very good plans but their service really sucks..I cant wait 'til my contract is up so I can switch to another network

by heather -- January 16th 2007 -- Springhill, FL

I have had sprint for about 4 years now. I am so sick of sprint. When you try to go to them with a problem there is never anything they can do ot help! To change any little thing you have to sign another 2 year agreement! I don't know about you but I don't want to sign up to something for another 2 years that I am already having problems with!!!! They seem to only value new customers and give them all the deals. The could care less about a customer who has been with them for 4 years and is unhappy! Well I'm done with them now and I feel better not being bound to a crappy company like sprint!

by J -- December 27th 2006 -- houston, TX

Sprint sucks. They have the absolute worst customer service. They seem great before you join, but you will regret it later. They're mean unwilling to help with any problem and even if you buy the extended warranty you have to pay like $50 and go through hell to get a refurbished phone. The coverage isnt bad but the reception is never clear.