California Exchanges/Returns
As a result of certain laws, customers from the State of California who are not satisfied with the services they have purchased may cancel service within thirty (30) days of the date of purchase. If you wish to cancel service on a product you have purchased from us, you must do the following:
  1. Return the handset you have purchased to LetsTalk.com. Please contact our Customer Service Department to receive a Return Merchandise Authorization (RMA).

    If you return the handset in "like new" condition, you will receive a full refund of your purchase price. If the handset is used, damaged, or missing manuals or other equipment, you may be charged a restocking fee. If you fail to return the handset, you may be charged an equipment subsidy recovery fee.

  2. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:
    LetsTalk.com National Fulfillment Center
    6341 Boulevard 26
    Suite 500
    North Richland Hills, TX 76180
  3. Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
  4. You must also contact any service provider directly to cancel service. Usage and other fees may be charged by the service provider.

Additional Return Information:
Contacting Service Provider to Cancel Service: If you are returning activated equipment, you will need to contact the service provider directly to cancel your cellular service. Unfortunately, due to service provider requirements, LetsTalk.com is unable to cancel your service on your behalf. Usage and other fees may be charged by the service provider.

Return Processing Time and Notification:
Once LetsTalk.com has received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.

Return Shipping:
Shipping charges for return product(s) to LetsTalk.com are the responsibility of the customer. LetsTalk.com recommends that you always ship lost product(s) with a shipper that can be tracked. LetsTalk.com cannot be held responsible for the products unless there is a signature proof of delivery.