PhoneTalk

Starting today through the end of August, customers who didn’t sign up for Sprint’s Total Equipment Protection program can do so now. Typically, if you want protection for your Sprint phone you need to sign up for the service at the time of purchase. The service costs $8 a month for each line of service. There’s a $50 or $100 (depending on the type of phone) non-refundable deductible for lost, stolen, or damage phones. The plan includes the following features:

• Service and Repair available at one of Sprint’s 1300 service and repair locations
• No additional repair costs for in-store services
• Next business day replacements for loss, stolen or damaged claims
• Ability to file claims online with email notification of claim and shipment status
• Extended customer service hours
• The Protection App which allows eligible devices the ability to remotely locate lost devices, erase, backup, manage and restore contacts

Should you sign up for the additional coverage? People have all sorts of opinion on this type of service. The best way to decide is to think about how you personally use your phone. For example, do you tend to drop it a lot or does it get tossed around in a bag? Maybe you have kids that you lend the phone to so they can play games. If you answer yes to those questions then you should probably get it. However, if you tend to be more careful with your phone and know where it is at all times, you’re probably fine without it.

Topics: Sprint Customer service Carriers