Since its founding over 7 years ago, LetsTalk, Inc. has emerged as a high growth, profitable leader in the wireless e-retailer category. LetsTalk is uniquely committed to providing the best customer experience in the industry and developing the leading online destination for consumers in the category. Our vision is supported by blue-chip venture partners who are committed to the future growth and success of LetsTalk.

We are currently looking to expand our team with creative marketers who are committed to driving growth and further strengthening and developing the LetsTalk brand.

Email (attachments are welcomed): jobs@letstalk.com

In addition to our own web store at www.letstalk.com, LetsTalk leverages our vendor relationships, proprietary e-commerce platform, and wholly owned customer-service and fulfillment centers to power and manage private-labeled and co-branded online retail stores for a variety of partners. We partner with a large portfolio of leading consumer brands to create the stores and drive online sales of wireless products and services.

Partner Managers are responsible for the day-to-day management of these partnerships and for ensuring their ongoing success. Your mission is to develop strong relationships and to work in partnership to increase the performance and profitability of our partner stores. You will report to the VP of Merchandising and work collaboratively with our Marketing, Merchandising, Production, Development and Operations teams.

Specific Roles and Responsibilities:

Account Management:

• Serve as primary day-to-day contact for a portfolio of affiliates.
• Manage and optimize existing affiliate partner relationships.
• Manage sales forecasts, deal term structures, and develop financial models to determine effectiveness of affiliates.
• Work with the various marketing teams internally to support the affiliate.
• Develop relationships to cultivate strategic alliances and ensure affiliate retention.
• Coordinate all affiliate communication, reporting, tracking, contracts, etc.

Project Management:

• Define requirements for new affiliate launches.
• Coordinate with technical project managers to execute against the affiliate's needs.
• Set realistic timelines and ensure that deadlines and requirements are met or exceeded.

Qualifications / Requirements:

To be considered for this position, you must have experience in the following fields:

• Account management.
• Sales, business development, or partnership marketing.

We will also be looking for candidates who have the following experiences, skills, and attitudes:

• Bachelor's degree required; MBA a plus.
• 3 - 5 years of business experience.
• Online customer acquisition marketing experience.
• Website analytics and optimization experience.
• Entrepreneurial mindset and spirit.
• Self-motivated with the ability to work independently with little supervision.
• The ability to manage multiple partners and projects simultaneously in a fast-paced, deadline-oriented environment.
• Goal-oriented, results-driven, committed and willing to do whatever it takes to meet your business objectives.
• The ability to overcome obstacles and rally internal and external folks to achieve aggressive goals.
• Excellent written and verbal communication skills.

We are seeking an Operations Analyst who will be responsible for analyzing data and developing reporting on key metrics and costs associated with running our fulfillment, telesales and customer service functions. These reports include (but not limited to) fulfillment turn-around costs and service levels; call center costs and metrics on volume, handle time, abandon rates; outbound customer contacts and conversion. This person will provide recurring and ad hoc database queries, as needed, and will also work as part of a greater team with Warehousing and Accounting to facilitate cross-functional analysis and communication. The person will also need to communicate effectively with engineering team in San Francisco to understand how the data is architectured and warehoused.

Responsibilities include, but are not limited to:

Analyze performance and costs associated with fulfillment, customer service and telesales departments:

• Develop, refine and report on KPIs (key performance indicators).
• Create productivity metrics, standards and targets to improve efficiency and reduce the operating costs.
• Analyze shipping and transportation costs.
• Prepare reports for senior management on a regular an ad hoc basis.
• Work with Reporting team to complement existing resources.

Resource Forecasting and Facility Planning:

• Support the headcount and volume forecasting process for fulfillment and customer service functions.
• Rationalize actual performance to forecast, develop and publish regular reporting for forecast to actual performance metrics.
• Develop financial modeling that provide process improvements and cost savings.

Customer and Market Analysis:

• Analyze customer touch points and product returns and exchange. Understand root causes, communicate any trends and recommendations to functional managers.
• Perform industry, competitor and customer research to identify trends, opportunities and threats.

Qualifications / Requirements:

• Required mastered skills with PL/SQL, MS-Excel, MS-Access, MS-PowerPoint, data.
• Aptitude to analyze discrete data to identify trends, issues and opportunities.
• Possess strong attention to detail and ability to effectively communicate with management and cross-functional departments.
• Demonstrated leadership ability required.

We are seeking call center sales representatives with at least two years of retail sales experience, preferably in wireless industry. Commission based sales experience is highly recommended. Our sales representatives will be responsible for handling inbound phone calls and making every effort to maximize and convert each call into an order.

Responsibilities include, but are not limited to:

• Stay current on all products and services offered by LetsTalk.
• Provide timely, accurate, high quality support to LetsTalk.com customers in a Web-enabled call center.
• Meet and or exceed customer expectations, as well as department objectives, for the purpose of enhancing customer relations and increasing company revenue.
• Communicate any suggested improvements that would simplify or improve current processes.
• Cross sell value added products when appropriate.
• Provide back-up support/assistance for Online Customer Service and Outbound Customer Service in times of demand (upon manager request).

Qualifications / Requirements:

• Commission-based sales experience highly recommended.
• Professional verbal, written, and email communication skills.
• Ability to learn new processes, and products quickly.
• Ability to negotiate win-win solutions for the customer and the company.
• Ability to manage multiple priorities in a team environment with minimal supervision.
• Ability to work in a fast-paced environment.

We are seeking call center customer service representatives with at least one years of call center experience, preferably in wireless industry. Our customer service representatives will be responsible for handling inbound phone calls and making every effort to provide world class satisfaction and service levels for our customers.

Responsibilities include, but are not limited to:

• Candidate will be responsible for answering inbound customer service calls for an online retailer in a queued call center environment.
• This position does require seniority-based shift scheduling and will require some weekend and holiday work.
• The candidate will be responsible for meeting established center performance and quality standards.
• Attendance and attention to detail are critical to this position.

Qualifications / Requirements:

• Requires at least one year of experience in a major call center environment (any industry), preferably in the wireless industry.
• A High School diploma or GED is also required.
• Professional verbal, written, and email communication skills.
• Ability to learn new processes, and products quickly.
• Ability to negotiate win-win solutions for the customer and the company.
• Ability to manage multiple priorities in a team environment with minimal supervision.
• Ability to work in a fast-paced environment.

We are seeking call center customer service supervisors with at least two years of call center supervisory experience, preferably in wireless industry. Our customer service supervisors will be responsible for handling inbound customer escalations and making every effort to provide world class satisfaction & service levels for our customers. Supervisors will also be responsible for monitoring and coaching of staff representatives. This position does require seniority-based shift scheduling and will require some weekend and holiday work.

Responsibilities include, but are not limited to:

• Candidate will be responsible for managing customer escalations for an online retailer in a queued call center environment.
• The candidate will be responsible for meeting established center performance and quality standards.
• Major areas of daily responsibilities include:
  
  • Monitor, coach and develop staff representatives to increase call quality and efficiency
  • Review and adjust attendance of staff representatives: arrival / departure time, breaks / lunches
  • Work closely with QA to ensure each rep is following procedure and maximizing each call to its fullest potential
  • Ability to maintain service levels for abandon rate and call handle time
  • Organize and implement an outbound plan for available times
  • Resolve internal and external escalations
  • Communicate any website or product issues to all other departments and Corporate offices
  • Report any and all behavior, attendance, or performance issues to management

Qualifications / Requirements:

• Must be able to work any days or hours the customer service department is open
• Must have at least two years of wireless and leadership experience
• Must be able to communicate well both verbally and written with subordinates, peers, management, customers etc.
• Demonstrated abilities to identify opportunities for business process improvement and to design, implement, and execute such change is required
• Demonstrated leadership ability required

Site Merchandisers are responsible for producing and maintaining product information and other content for our consumer e-commerce store. Their mission is to help customers develop confidence and trust in our products and offers and to help merchants achieve their business objectives.

Specific Roles and Responsibilities:

Produce and Maintain Product Records:

• Maintain accurate, timely, and complete product information for your assigned product lines.
• Coordinate with internal resources and manage external resources to accumulate detailed product information, reviews, product images, interactive demonstrations, tips and tricks, and other shopping content.
• Research as needed to fill gaps in the information supplied by external resources; clarify discrepancies and ensure accuracy.
• Write compelling product descriptions and other support copy, such as key features and promotional copy for marketing and merchandising efforts.
• Edit user reviews and other community content.

Product Expertise:

• Serve as the "product expert" for your product lines
• Demonstrate this expertise in the content you create
• Demonstrate this expertise internally; be the "go to" person for questions regarding product features and benefits
• Assist in the development of sales rep training materials
• Maintain awareness of market trends and the competitive landscape to help market our product lines

Site Merchandising / Product Promotion:

• Support merchants in the profitable growth of their business
• Execute promotion changes across our network of sites, emails, and other placements
• Analyze the results of these promotion changes and report on the effectiveness of site merchandising efforts
• Work collaboratively with our marketing, operations, customer service, fulfillment, and development teams on cross-functional projects

Qualifications / Requirements:

• Bachelor's degree
• Basic working knowledge of web content development and publishing including: HTML, Photoshop, FTP, and proficiency with Microsoft Office products.
• Excellent marketing copywriting abilities: Must be able to translate technical product.
specifications into easily-understood, compelling, consumer-focused summaries of features and benefits
• Must be detail-oriented and possess excellent analytical and problem-solving skills.
• The ability to manage multiple projects simultaneously in a fast-paced, deadline-oriented environment.
• Excellent written and verbal communication skills.

Desirable Experience and Attitudes:

• Previous experience in the wireless industry or with Internet content production.
• Familiarity with Content Management tools.
• Familiarity with XML and relational databases.
• A healthy interest in the wireless industry and it’s products.

The Site Merchandising Manager will manage a team of people and lead cross-functional projects to ensure that our website presents relevant product information and other content that helps consumers research, compare, and buy the right products and services meet their needs.

Specific Roles and Responsibilities:

Process and Project Management:

• Serve as the liaison between the business stakeholders and the site merchandising team
• Develop implementation plans to execute content production projects
• Organize and prioritize projects, schedule assignments, and oversee project completion to track progress and ensure deadlines are met
• Create and maintain content production schedules and promotion calendars
• Create and enhance existing processes to increase company, department, and project efficiency

Content Management & Quality Assurance:

• Ensure that new products are launched with the right prices, promotions, features, messaging, images, interactive demonstrations, and other creative components
• Establish and manage copy guidelines so that site merchants provide written content that is customer-focused, engaging, and easy to understand
• Define and manage roles and process for quality assurance.
• Ensure that data changes and additions are properly integrated with front end and back end systems
• Monitor product data consistency; manage data analysis and clean-up activities on existing site content
• Develop requirements documents to create new and enhance existing production tools. Work with product managers, user interface and other engineers to ensure that development is completed according to specifications
• Work collaboratively with the Executive Producer to optimize content in various user interface deployments

People Management:

• Manage a team of 8 -10 people including site merchants, data import specialists, web designers, web production artists, and QA specialists
• Create and maintain a cooperative team environment that promotes high performance standards and attainment of goals
• Provide direction, guidance, and inspiration for the team
• Train, educate and mentor new staff to develop their skills and expertise
• Monitor employee performance and provide feedback

Qualifications / Requirements:

To be considered for this position, you must demonstrate that you have relevant experience and skills in the following areas:

• Project management
• Web production experience
• Web content management systems and software
• Managing teams, delegating and ensuring performance goals

We will also be looking for candidates with the following experiences, skills, and attitudes:

• Internet marketing, online retailing, and/or shopping site experience a big plus.
• Technically-savvy with a conceptual understanding of databases, database architecture, data importing, and dynamic websites.
• Previous experience working with XML and PHP a huge plus.
• Keen attention to detail.
• Self-motivated with the ability to take direction and work independently with little supervision.
• The ability to manage multiple projects simultaneously in a fast-paced, deadline-oriented environment.
• Goal-oriented, results-driven, committed and willing to do whatever it takes to meet your business objectives.
• The ability to overcome obstacles and rally internal and external folks to achieve aggressive goals.
• Excellent written and verbal communication skills

In addition to our own webstore at www.letstalk.com, LetsTalk leverages our vendor relationships, proprietary e-commerce platform, and wholly owned customer-service and fulfillment centers to power and manage private-labeled and co-branded online retail stores for a variety of partners. We partner with a large portfolio of leading consumer brands to create the stores and drive online sales of wireless products and services.

Partner Managers are responsible for the day-to-day management of these partnerships and for ensuring their ongoing success. Your mission is to develop strong relationships and to work in partnership to increase the performance and profitability of our partner stores. You will report to the VP of Merchandising and work collaboratively with our Marketing, Merchandising, Production, Development and Operations teams.

Specific Roles and Responsibilities:

Account Management:

• Manage the day-to-day relationship and serve as the primary point of contact for our e-commerce partnerships.
• Nurture the partnership to help grow our businesses, increase sales, and perform to maximum capabilities.
• Manage partner expectations and ensure partner satisfaction with our relationship and offerings.
• Handle the resolution of business issues with partners.
• Share best practices across partnerships to leverage synergies.

Merchandising:

• Push for appropriate placement, promotions and merchandising within partner’s site and marketing activities.
• Develop “unique” marketing or merchandising opportunities for partners.
• Analyze sales and inventory reports and make appropriate changes to maximize sales; Do ad hoc analyses to identify areas for improvement and growth.
• Perform page, offer, and purchase path optimization within partner sites.
• Ensure that site, offers, pages, and promotions are accurate, timely, and complete.

Project Management:

• Define requirements for new partner launches, including user interface, "look and feel," product selection, pricing, purchase path, handset provisioning, and fulfillment needs.
• Coordinate with technical project managers to evaluate feasibility of partner requests and to build out new site functionality, when necessary.
• Set realistic timelines and ensure that deadlines and requirements are met or exceeded.

Qualifications / Requirements:

To be considered for this position, you must demonstrate that you have three or more years of relevant experience in the following areas:

• Either wireless industry or online retailing experience.
• Account management.
• Project management.
• Sales, business development, or partnership marketing.

We will also be looking for candidates who have the following experiences, skills, and attitudes:

• Bachelor's degree required; MBA a plus.
• 5 – 10 years of business experience.
• Online customer acquisition marketing experience.
• Website analytics and optimization experience
• Entrepreneurial mindset and spirit.
• Self-motivated with the ability to work independently with little supervision.
• The ability to manage multiple projects simultaneously in a fast-paced, deadline-oriented environment.
• Goal-oriented, results-driven, committed and willing to do whatever it takes to meet your business objectives.
• The ability to overcome obstacles and rally internal and external folks to achieve aggressive goals.
• Excellent written and verbal communication skills.

As a Quality Assurance Engineer, you are a key player on the Development team. You will apply your broad knowledge of web technology, databases, and testing methodologies to expedite the fast delivery of reliable and robust functionality to our customers. Your efforts will ensure the seamless integration of new features into the existing system. We are looking for a motivated, hands-on individual who will proactively seek ways to improve the QA methodology and the development process.

Specific Roles and Responsibilities:

• Design, schedule, and execute test plans.
• Write comprehensive bug reports.
• Train team members on testing methodologies and supervise test cycles.
• Work with Engineering and Product Management to prioritize bugs and assist in the timely resolution of defects.

Qualifications / Requirements:

• BA/BS Computer Science or related degree is a plus.
• 1-3 years experience in a web or software development environment with at least 3 months QA experience.
• Strong analytical and organizational skills.
• Familiarity with SQL databases and SQL queries.
• Excellent communication skills and ability to work with a diverse group of people.
• Familiarity with e-commerce systems, HTML, PHP, Java script, and other Web programming languages a plus.

In this position, you will work directly with our site merchandising team, automating product and pricing data import from partner catalogs and other external sources. We will rely on you to automate data collection and processing tasks, to improve our data accuracy and increase the breadth and depth of our product information. You will ensure that the product information within the LetsTalk site is accurate, timely, complete, and effective at both educating consumers and merchandising our product lines.

Specific Roles and Responsibilities:

• Automate import and normalization of third-party data into our proprietary database.
• Build or enhance existing content automation and management tools in order to improve accuracy and efficiency.
• Build tools to analyze imported third-party catalogs as they are received for differences and errors.
• Make timely corrections to raw data as necessary to remove duplicates, inconsistencies, and errors.
• Automate screen-scraping for data gathering from third-party websites.
• Work with partners to standardize data schemas, maximize data consistency and accuracy, and increase data import efficiency.
• Document requirements and processes for the Development, Production, and QA teams.
• Assist Production and QA teams with monitoring data consistency, and analysis and correction of issues within existing site content.
• Communicate project status and issues regularly to Development, Production, QA, and Management teams.

Qualifications / Requirements:

To be considered for this position, you must demonstrate that you have relevant experience and skills in the following areas:

• Automating imports/exports of complex data sets, necessitating a strong working knowledge of XML and flat file schemas.
• Working with relational databases within a distributed database environment.
• Familiar usage of text-processing tools for raw data analysis.
• Familiarity with web content management systems and software.
• Software development, including requirements gathering, implementation, QA and deployment.
• Web production experience, ideally with online retailing.
• Excellent written and verbal communication skills.

We will also be looking for candidates with the following experiences and aptitudes:

• Self-motivated, with the ability to take direction and work independently with little supervision.
• Goal oriented, results driven, committed, and willing to do whatever it takes to meet our business objectives.
• An attention to detail combined with the ability to understand the big picture, to be able to recognize inefficiencies and flaws and suggest and implement improvements in our processes.
• The ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• The ability to overcome obstacles and rally internal and external cooperation to achieve aggressive goals.

As a Web Developer, you will be responsible for the development of web related eCommerce applications including the design, coding, integration and maintenance of web and database applications along with the automation of back end systems.

Qualifications / Requirements:

• BS degree or equivalent in Computer Science.
• Some familiarity with: PHP, SQL database design and programming, MySQL, HTML, XML, Javascript, Web servers, CGI programming, C programming, Perl, data warehousing, Unix/Linux system administration, Unix shell scripting.
• At least 1 year of experience building database driven web applications.
• Strong data analysis/database skills.
• Strong written and verbal communication skills.
• Understanding of web technologies, web design and web architectures.
• The ability to work with a diverse group of co-workers, understand customer needs, and develop solutions to meet those needs.

Web Producers play a key role in managing ecommerce projects for LetsTalk.com and the other storefronts we manage on behalf our strategic partners. You will collaborate closely with the merchants for these storefronts, developing implementation plans and managing price, product, promotion and content with goal of creating a flawless customer experience and constantly improving conversion rates.

Specific Roles and Responsibilities:

• Serve as an internal expert in the various production tools, code, and resources that can be used to modify UI, look and feel, pricing, promotion, and placement for various merchandising initiatives. Leverage your expertise to help guide campaign strategy and execution.
• Plan and execute new online projects and initiatives, including requirements documents, wireframes, content specifications and deliverables, and test plans. Work collaboratively with partners, merchants, and with marketing and production team members. Track progress and oversee project completion. Ensure projects are executed as designed and delivered before deadlines.
• Organize and prioritize projects, maintaining production schedules and calendars.
• Work collaboratively with technical project managers on the development team to support merchandising projects that require code development or enhancements.
• Leverage the design team to develop landing pages, advertising, and other creative to support merchandising and marketing activities. Secure approval and ensure that creative meets the needs of our partners.
• Edit and maintain the data necessary to support the unique needs of various partner websites and initiatives, including price and promotion, placement, product filters, campaigns, and UI variants. Ensure content quality, consistency accuracy, timeliness, and completeness.
• Monitor sales, campaign tracking and web analytics data about the effectiveness of sites, campaigns, landing pages and creative.
• Work collaboratively with the development team to make improvements to the content management toolset.

Qualifications / Requirements:

We are looking for people who have the following skills, aptitudes, and attitudes:

• Project management.
• Insatiable attention to detail.
• Superior organizational skills.
• Strong project management skills.
• You must have the ability to drive work to completion in an environment in which multiple priorities are the norm. You must take initiative and have the ability to perform well under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Strong interpersonal, listening, negotiation, facilitation, motivation, and problem-solving skills are required.
• Strong oral and written communication skills are required. You will be required to write, speak, and use images to clearly and persuasively communicate regarding technical and non-technical subjects to both technical and non-technical audiences.
• Strong analytical skills.
• Good working knowledge of MS Office suite (Word, Excel, and PowerPoint) and project management tools and software is required.

The ideal candidate will also:

• Be web savvy, with experience in web content and design production.
• Be e-commerce savvy, with knowledge and understanding of the tools, infrastructure, metrics, and requirements to sell and create good customer experiences online.
• Have knowledge of HTML, CSS, Flash, and Photoshop a plus. You need not be a designer.

We are seeking a Web Production Artist to help develop landing pages and branded interfaces for the white label and co-branded websites we host. In this role, you will be responsible for creating and slicing images, and creating HTML landing pages and templates. You will also code pages created by web designers and make these pages ready for hand-off to engineers and Q/A for final database coding and testing.

This is predominately a production position, with very little design required. You will be working with several graphic and Flash designers, as well as with the engineering team to develop templates for interfaces.

You will have assistance with product image preparation, and you will also periodically have assistance from engineers and other front-end coders in developing HTML, CSS and other functional areas of our sites.

Qualifications / Requirements:

• Speed and accuracy are critical to job success.
• The ability to follow directions, match brand guidelines and multi-task in an internal development environment is important.
• Our family-like atmosphere is friendly, motivated and productive, and we’ll expect you to be the same.
• You will be working as a part of a team, so good communication skills are key.
• This is a learning position, so you will be expected to pick up new skills fairly quickly.
• That said, you must already have a firm grip on Dreamweaver and Photoshop, and must be able to hand-code HTML and CSS. Also having the ability to hand-code Javascript and PHP will bump you onto the short list.
• LetsTalk is predominantly a PC shop, but experience on the Macintosh platform would be helpful.
• You must possess a solid understanding of current web production techniques, including image-quality management, color management and file organization in data driven online environments.
• Strong experience in the following web production tools: Photoshop CS/CS2, Fireworks MX/8, Illustrator CS/CS2, Dreamweaver MX/8.
• 2+ years of web production, image slicing, filesize compression/reduction techniques, HTML and CSS. Significant experience hand coding will be required, not just using Dreamweaver or other GUI tools. PHP will make you a more attractive candidate, but is not required.
• Experience constructing scalable and structurally sound HTML, DHTML, XHTML and CSS code in an ecommerce web environment. If you can code an entire page layout without using a WYSIWYG editor or any tables, we want you.
• Understanding of cross browser and cross platform compatibility issues for web pages is very important. Knowledge of basic QA tasks is also helpful.
• Excellent attention to detail and ability to effectively prioritize tasks to meet deadlines is a must.
• An Online portfolio of sites you have produced, with working URLs.
• A big plus: The ability to hand-code enough PHP to get you into trouble. Basic if/then/else statements, date-based functions and echoes. Understanding Javascript beyond simple swap image scripts is a plus. If you dream about CSS classes and IDs, come apply.
• A big plus: a BFA and/or MFA degree in graphic/Web development or equivalent experience with more than 2 years of demonstrated experience.

Position to start immediately.