T-Mobile Monthly 4G Unlimited Talk, Text & Web (100 MB @ 4G Speed)

Customer Rating: 2.3
by Linda -- September 13th 2012 -- Saddle Brook, NJ

We have been T-mobile customer for 7 years...because the coverage is so poor and, my kids are in HS and need the smart phones for several classes, we will be switching carriers unless they can give a real good reason to stay. My college grad just switched to Verizon for obvious reasons. Much better coverage. What's the sense in better rates (tmobile) if the service is not there. Last week customer loyalty gave us a very good deal but, they said they would call us back 2 days later to finalize when my daughte was out of contract. Never heard back. SO i called them and was told "oh, that was a one time deal" can't give you that...I asked to speak to a supervisor but he was busy. They also said they would email the guy who made the "great" deal since he was out of the office. Have not heard back from anyone. My son is the only one still in contract and, that was one of the things they were going to overlook w/a new phone for him. SO, here we are no closer to a resolution and still STUCK with Tmobile...the WORST coverage/dropped calls/ freezing of phone, etc...LET ME OUT!!!!!!!!!

Customer Rating: 2.3
by Bryan -- September 9th 2012 -- Park City, UT

We made the move to T-Mobile back in March because of the cost savings over Verizon. We had been with Verizon for 9 years and spent about $14000 but the costs were exceptionally high in comparison with T-Mobile. I pleaded with Verizon to offer us some type of loyalty discount without success. At the time T-Mobile was in the process of joining AT&T. Unfortunately that did not happen. With all that said. our coverage for voice and data here in Park City, Salt Lake City and surrounding areas and Pennsylvania and Georgia were we travel to see family has been fair at best and non existent many times. I will be dropping T-Mobile as soon as we get closer to the end of our 2 year jail term. Verizon, if only you were as competitive in price as you are with coverage I would have no complaints.

Customer Rating: 1.8
by Hope -- September 6th 2012 -- St. Paul, MN

I wanted to unlock my phone to use overseas. I was sent an "unlock code" and went to the T-mobile store to have them unlock it for me. After four tries, with only one try left, each one was unsuccessful. I called customer service and was told I would have a new unlock code the next day. The next day no unlock code received. I called again and was assured it would be provided by the person who initially sent me the code who works in the SIM unlock department. He was to start his shift that afternoon. Next day, no unlock code. I called again and was assured it would be provided the next day. Sound familiar????? The next day was a holiday and customer service was closed. The day after that I spoke to someone in the expedite department, whatever that is, and was assured I would have it that afternoon. Well, the code arrived but it was the same code that didn't work in the first place. I'M SO DONE WITH T-MOBILE. Tomorrow I'm going to AT&T to switch my provider.

Customer Rating: 2.3
by tom -- August 9th 2012 -- Bedford, TX

Their prices for time and data, are high. All they want is a 2 year contract.

Customer Rating: 1
by David -- August 8th 2012 -- Chicago, IL

T- mobile has charged me a $968.96 fee for phone resting fee that they have and a $200 per phone cancellation fee. I have two phones. Just after T-Mobile and AT&T said that they were merging together, one of my phones stopped working. At the time I didn't think much about it since I was supposed to be covered by an extended insurance plan that I had to pay monthly for. I figured great at least I was covered and I didn't need to buy a new phone. How wrong I was. I call up T-Mobile tech support, they agreed the phone needed to be replaced. A week later my refurbished phone shows up and it works fine as long as you don't need to hear anything since the speaker didn't work. I call again they repeat the process, a week later another phone shows up and will not take a charge. Back to T-Mobile tech support, they agree the phone is bad. The said 'let me send you one last phone Im sure that this one will work fine'. I said 'ok', a week goes by the refurbished phone shows up and the touch screen doesn't work. Back to T-Mobile tech support, they asked me to bring the phone to a store I said ok; the store and tech support both agreed it another bad phone. So I am at the store and the said that they have to mail me a phone. I can't just get one from the store. I said whatever at this point I haven't had a cell phone for just over a month and half what's another week right. So a week goes by and the sent me a LG phone that was refurbished but works great no problems. At this point I have sent all phones back and was happy just to have a phone that works. My next billing cycle comes and T-mobile had auto debited $968.96 for phone restocking fees pause my regular monthly phone bill. I call t-mobile 23 times trying to get them to remove the fee or to apply the fee to my future bills. Almost every call the customer service rep hung up on me or their manager would the only answer I got was too bad that's how it is. I have filed a complaint with the better business bureau and small claims court. So far nothing but I will not give up. What ever the cost don't get T-mobile or AT&T since the are now are working together

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